Programmed Energy & Resources are currently seeking an enthusiastic Operations Supervisor to join our team.
Based in Perth flying out to client sites in the Pilbara on a regular basis.
Reporting directly to the Contract Manager, your primary focus will be to develop business across the Pilbara, liaising with both existing and new clients, with a primary focus on new business.
We are seeking an individual that will continue to build a foundation for growth with a goal to become a proactive industry leader in the provision of managed labour hire and staffing services.
SKILLS & EXPERIENCE In order to thrive in this position the following attributes are highly valued: 5 years experience in a similar role within Iron Ore mining and maintenance industry.
Strong negotiation and influencing skills and the ability to establish effective working relationships with a variety of people at different levels both internally and externally.
Proven experience in Customer Relationship Management.
Tertiary qualifications in Management/Leadership (Highly Desirable ).
A proven track record in contract management or gained in a hands-on operational environment.
Ability to pass a pre-employment medical including drug and alcohol screen.
Ability to obtain or willing to obtain a National Police Clearance.
Well organised, self-starter, with a team orientation and able to work to tight deadlines.
Highly literate with well-developed communication and interpersonal skills Conducting regular inspections to maintain high standards and adherence to safety protocols Administration and excellent presentation skills KEY RESPONSIBILITIES Implement divisional and local business strategies to grow existing customer accounts and enhance financial performance.
Lead high-level Customer Relationship Management activities to promote service excellence and customer retention.
Collaborate with key stakeholders through regular consultation and communication.
Establish and monitor account management plans, ensuring adherence to service level agreements and operational objectives.
Monitors and evaluates work in progress to ensure that the service and quality standards are in accordance with the service contract terms and conditions.
Understanding of standards applicable to working within the resources sector.
Actively promote new services, and offerings from across Programmed to customers.
Review operational and sales performance, implementing proactive strategies to meet service and quality standards We are seeking a proactive and detail-oriented professional with a strong commitment to safety, quality, and customer satisfaction.
EMPLOYEE BENEFITS Growth opportunities Long term career potential Paid parental leave and great discounts with selected retailers An Employee Assistance Program, which incorporates a tailored wellbeing initiative Leading Remuneration Package Great Supportive Team Culture!
APPLY TODAY!
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