Operations Supervisor Adelaide – Client ServicesDescriptionBe a part of positive change with estara and join us in creating equal opportunities for inclusion and participation across South Australia. We support those living with all disabilities, enabling their independence and empowering their choice and control. Our in-home and community support model encompasses activities from personal and complex care to daily living, community access, and beyond.We exist, because you matter.Your roleAs one of estara's Operations Supervisors, you will work closely with our dedicated In-home and Community Support team, focussing on our impact across Greater Adelaide.Day-to-day, you will provide operational oversight and guidance for our client services team, ensuring the seamless provision of high-quality support to our clients. Your expertise in person-centred support and safeguarding will respond to the evolving NDIS landscape, empowering our clients' choice and control.Your keen interpersonal skills and solutions-oriented approach will be key to driving improvement initiatives, including workforce development and the optimisation of rostering processes. This is a truly multi-faceted role that will allow you to innovate and excel in your career.BenefitsAs an employee of estara, you have access to sector-leading benefits that support your lifestyle and wellbeing, including:Salary packaging and novated car leasing with Community Business BureauPaid parental leave for permanent employeesWellbeing leaveCompressed hours and flexible working optionsEmployee assistance program with Access ProgramsDiscounted health insurance with BupaDiscounted home and car loan offers with Police Credit UnionEmployer-subsidised Will preparation with Tindall Gask Bentley LawyersThis role also incorporates phone and on-call allowances to compensate your time and commitment.Your capabilitiesTo excel in this role, you will be aided by possessing the following knowledge, skills, and experience. estara understands that you may bring a unique skillset and contribution to this role, and so if you do not meet these traits in full, we eagerly welcome your enquiry and application.Tertiary qualifications in Human Services, other relevant industry experience, and demonstrated experience in a rostering capacityAbility to delegate effectively to empower and develop your teamHighly developed interpersonal skills, with a proven ability to communicate with a diverse range of people and maintain a high level of customer serviceCompetence to work effectively in an autonomous roleAbility to respond with empathy and maintain calm in stressful circumstancesProblem-solving and time management skillsDemonstrated frontline leadership experienceExperience within the Disability sectorKnowledge of NDIS worker requirements in relation to restrictive practices and person-centred supportSpecial conditionsCurrent South Australian full drivers' licence is essentialDHS Working with Children Check and NDIS Worker Screening Check and any relevant Screenings as stipulated by DHS/NDIS with at least 6 months' validityIntrastate travel and work outside of normal business hours as requiredParticipation in an afterhours on-call roster where requiredApply or enquire nowTo learn more about this role, please feel welcome to make a confidential enquiry to estara's Director of In Home and Community Support – Adelaide/Regional, Annie Davis-Ross, on 1800 378 272 (Option 1) or ****** your application by 29 November 2024 to be considered for this exciting opportunity. Shortlisting may commence prior to the closing date, so apply now to secure your spot.Role Type
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