At Bunnings, you'll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.
By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference - to our customers and the communities where we live and work.
About the Role: As a Bunnings Operations Manager, you will be responsible for the ongoing daily operations, sales, and high volume stock management within your store. Reporting directly to the Complex Manager, you and your team of 100+ will be efficient, organized, and be the go-to location for our loyal customers and internal sales teams. You will be supported by experienced Co-Ordinators/Department Managers and their respective teams of Customer Services Officers, Team Members, and Forklift Drivers while also engaging with local stores and Trade Centres to contribute to the success of the wider area group.
Your role will help drive the future Bunnings Warehouse in the local area by developing strategies and business plans that support the overall long-term growth of your Warehouse. You will be required to monitor and measure customer service levels, liaise with the Commercial Sales teams, Distribution Centres, Fulfilment Centres, and Bunnings Support Office to manage your warehouse's stock levels, sales capabilities, Health & Safety procedures, and products & services that drive sales and increase greater knowledge for Best Experience while also ensuring our efficiency and effectiveness.
What's involved: Recruiting, Training, and Developing new Team Members & LeadersEnsuring H&S standards across your WarehouseManage P&L and high level reporting for your Bunnings WarehouseAction customer feedback to improve the end-to-end customer experienceEngage the local community, and identify opportunities for community events and projectsWho we're looking for: As an Operations Manager for Bunnings, you will be a highly driven individual with strong leadership and influencing skills. Previous experience in leading teams with a focus on Health and Safety and Specialist products is preferred, with the ability to develop teams and provide a healthy environment in which to work. You must be able to wear many hats, influence multiple stakeholders, and understand KPI's and exceeding customer expectations.
You'll need: A genuine passion for Customer Experience, Leadership & RetailBe able to approach, connect and confidently with multiple StakeholdersAn eagerness to learn about products and servicesTo act with integrity, be safe and do your bestYou'll be part of a workplace where you'll feel like you belong. There's so much on offer when you're part of our Bunnings team with benefits including:
Our flexible and informal work environment which helps bring balance between work and home.Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.The opportunity to create a real difference in your local community and environment.Join us and experience Bunnings from the other side of the counter.
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