Our client is seeking a highly skilled Operations Manager to join their dynamic team. This role offers an exciting opportunity to actively manage the arrears management and financial hardship functions, assisting customers who may be experiencing difficulty in repaying their loans. The successful candidate will have the chance to lead, motivate, coach and develop a high-performance team, while also supporting the development of an offshore collections team.
What you'll do: Lead and motivate a team to meet business objectives and exceed customer expectations.Establish, maintain and continuously improve processes and procedures that deliver end-to-end solutions for customers in arrears or requesting hardship.Actively manage onshore and offshore teams to ensure exceptional customer service levels.Develop strategies to drive change and improve efficiency across the arrears management and hardship teams.Build solid working relationships with key stakeholders across Operations, Risk and other parts of the organisation.Implement strategic initiatives in a timely manner through effective change management within the team.Support sound risk management practices and manage key risks through assurance and monitoring of key risk control processes.Ensure the team meets allocated tasks within target processing times and fosters a strong customer service culture.What you bring: Proven experience in leading teams across the banking and financial services industry.Experience in Arrears Management and Financial Hardship.Experience managing third-party partner relationships and performance.Demonstrated cost centre ownership and budgeting experience.Tertiary qualifications in business and/or finance.Proven understanding of developing end-to-end operating models with high performance outcomes.Ability to interpret data and conduct root/cause analysis to reduce wastage/improve performance.What sets this company apart: Our client is a leading organisation that values its employees and customers alike. They believe in creating meaningful opportunities for their employees to contribute and deliver positive outcomes. Their purpose - helping people create their tomorrow – guides their actions and decisions. They are committed to improving financial equality through community partnerships, grants programs, and volunteering. They welcome people with all kinds of life and work experiences, valuing the individual differences and collective strength of their team.
What's next: Ready to take the next step in your career? Apply now for this exciting Operations Manager role!
To apply please click apply or call Stuart Sellar on 02 8289 3200 for a confidential discussion.
About the job Contract Type: FULL_TIME
Focus: Corporate / Consumer Banking
Workplace Type: Hybrid
Experience Level: Senior Management
Location: Sydney
Salary: Negotiable
Job Reference: 2014380/001
Date posted: 25 October 2024
Consultant: Stuart Sellar
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