Management (Manufacturing, Transport & Logistics) Croften Care is a trusted and registered NDIS provider, dedicated to delivering high-quality, client-centered support services. Our services include Supported Independent Living (SIL), Respite and Emergency Care, Day Options Programs, Community Access, Support Coordination, Counselling and Social Work.
About the RoleReporting to the CEO, the successful candidate will be responsible for overseeing and managing Croften Care's services across Adelaide. This role ensures effective coordination, compliance, and delivery of high-quality NDIS programs, while driving service excellence across our organisation. The Operations Manager will be instrumental in managing day-to-day operations and ensuring financial targets are met through careful budgeting, KPI reporting, and financial oversight. You will also be responsible for reviewing and approving essential documentation such as service agreements, invoices, and timesheets, while ensuring compliance with NDIS requirements and standards.
Additionally, this role is focused on fostering a high-performing team culture and ensuring the wellbeing of both clients and staff.
Key responsibilities include: Lead and manage teams, overseeing operations such as allied health, SIL, community, day options and onboarding new clients.Organise and conduct fortnightly round tables and client summaries.Manage key operational functions including incident investigations, invoicing, and liaison with Support Coordinators and guardians.Ensure accurate and timely reviews of project tasks, case notes, service agreements, and onboarding checklists.Coordinate PRODA reporting, KPI tracking, and ensure quality control of services.Approve timesheets and monitor the financial health of programs through budget reports and invoicing oversight.Organise PBS (Positive Behaviour Support) training for staff to ensure compliance and quality of care.Increase community engagement by building relationships with external parties, local businesses and local advocacy groups.Provide strategic insights and explore opportunities for business growth.This role offers the opportunity to make a meaningful impact on the lives of individuals with disabilities, while leading a dedicated team to ensure the highest standards of care and service delivery.
Qualifications and ExperienceTo be considered for the role you must have the following:
Bachelor Degree qualified, preferably in Finance, Business, Allied Health, or extensive senior management experience within the disability sector.Minimum 2 years managing and developing team at a senior level.Be laser focused on solutions with a keen eye for growth and development.Have deep knowledge and experience of working within the NDIS.Proven ability to influence decisions, lead change, and identify solutions for complex issues.Working with Children's Check and NDIS Workers Screening clearance. #J-18808-Ljbffr