Are you a dynamic and organized individual looking to challenge yourself with a fast-paced office role?Docksafe has an exciting role available within our national service management team to coordinate & support our field service technicians who operate throughout Australia.Our core business is the service, supply and installation of Loading Dock Equipment including dock levellers, roller doors, gates, barriers and more.The Role:We are looking for a highly organised individual with strong management and administrative skills. This role requires someone with experience managing staff, excellent attention to detail, and a keen understanding of process and systems improvement.We are looking for someone who will:Motivate and Inspire: Lead by example with a positive, can-do attitude, creating a work environment that is not only productive but full of energy, optimism, and mutual respect.Guide and Support: Provide high-level support to our field service technicians, helping them overcome challenges while ensuring they have the resources and tools they need to thrive.Foster Synergy: Understand the interdependence between business units and create synergy that enhances collaboration and efficiency, driving the team toward a shared outcome.Champion Excellence: Ensure we follow systems and processes that align with our ethos of delivering exceptional customer service and operational efficiency.Be the Backbone: Step in to cover operational needs in the absence of unit managers, showing your team that you're there, every step of the way.To be successful in this position you must have:Desire to develop, lead and coach a high performing teamA sharp focus on efficiency, resource utilization, and time managementA proven track record of working toward strategic growth and revenue goals.A passion for bringing people together and helping them succeed.Enthusiasm to learn and develop the skills needed to excel in our industrySelf discipline and attention to detailHighly organised & efficientAbility to work under pressure in a fast-paced service businessAvailability for taking calls and booking jobs/assigning resources after hoursIf you work best when under pressure and can efficiently organise & schedule resources, then this is the role for you!Remuneration negotiable based on skills, qualifications & experience.Company laptop and phone included in package.Immediate start for the right candidates.Please forward your resume to ****** and schedule routine maintenance and assign resourcesLiaise with leading hands and field techs to assign jobsCoach and develop field service teamCompile, complete & dispatch job reportsLiaise with customers for scheduling of jobsEngage suppliers for procurement of parts etcDeliver excellent customer service and develop/maintain customer relationshipsDevelop and implement strategies to enhance service processes, improve efficiency, and streamline operationsDevelop and maintain safety documentation & processes as requiredMonitor and report on service performance metrics, identifying areas for improvement and implementing corrective actionsQualificationsExcellent written and verbal communication skillsProficiency in MS programs (Outlook, word, excel)Prior experience in a service management role preferredProblem-solving mindset and the ability to make sound decisions under pressure Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .#J-18808-Ljbffr