An exciting opportunity has opened at C.H.
Robinson, and we are seeking a talented and experienced Manager- Operations to join our Western Australia branch, based in Perth.
As the Manager of Operations for Global Forwarding, you will lead a team focused on multi-modal freight forwarding operations, ensuring efficiency and effectiveness across the entire process.
In this role, you will be responsible for driving productivity, quality, and world-class service by aligning resources, setting role expectations, and monitoring performance metrics.
Your focus will be on continuously evaluating and improving operational processes, including optimizing service levels and cycle times to meet business goals and efficiency targets.
You will also oversee a team that may include both individual contributors and other operations leaders.If you are an experienced operations leader with a passion for driving team and organizational success within the logistics industry, we encourage you to apply.RESPONSIBILITIES:The duties and responsibilities of this position consists of, but are not limited to, the following:Leadership and Talent Management:Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achievedSupport team development through coaching, feedback, and problem-solving to drive accountability and performance improvements.Communicate operations objectives and performance metrics clearly to the teamCascade communications on office, divisional and organizational initiatives to ensure employee's understanding and alignmentEmploy strong change management tactics to drive desired behaviours and results.Collaborate with Talent Acquisition to recruit, onboard, and develop a diverse talent pipeline.Manage annual merit and equity programs for assigned team to align compensation with performance resultsEncourage employee feedback and act on it to foster a culture of trust, inclusivity, and continuous improvement.May participate and/or lead annual budgeting process for operations teamBusiness and Execution Management/Operations Leadership:Ensure execution strategy aligns with business objectives.Establish a culture focused on quality, process, and efficiency to achieve desired service levels at optimal costs.Continuously evaluate processes for efficiency and effectiveness.Work with peers and leadership to develop and implement operational strategies that deliver quality and where possible, remove friction and waste.Monitor team productivity and quality results and adjust as needed.Ensure service delivery standards are being achieved.Review KPI's to identify opportunities to maximize or improve operational performanceBuild and maintain relationships with internal stakeholders and provide updates on operations results, initiatives, or changes.Stay current on business needs, customer expectations, and opportunities for continuous improvementLeverage internal relationships to reinforce a collaborative, high-performance culture and drive process improvements.Leverage technology to improve efficiency; ensure an understanding of available tools and systems to advance work processes and automation.
Work with operations leadership and internal stakeholders, including IT, to drive system changes to improve effectiveness and/or efficiency.
Present suggestions or improvements to drive better performanceMaintain a strong understanding of all C.H.
Robinson product offerings and modes"Other duties or responsibilities as assigned according to the team and/or branch specific requirementsQUALIFICATIONSRequired:University/bachelor's degree from an accredited college or universityMinimum 10 years of logistics operations / global freight forwarding experience5 years of experience in team management and leadershipPreferred:Bachelor's degree from an accredited college or universityBroad market and industry knowledge with expertise in best practicesProven ability to lead, motivate, and influence others, fostering a productive and positive environmentCollaborative and adaptive leadership styleStrong written and verbal communication skills, with the ability to inspire and engage teamsProficiency in financial and operational performance metrics, with the ability to communicate themProven track record for delivering process/continuous improvement and change management results.Strong problem solving and conflict resolution skillsAbility to multitask and prioritize projects efficiently and effectively, with strong attention to detailValues a diverse and inclusive work environmentDisclaimer:This job description is intended to generally describe the nature and level of work to be performed by employees in this position.
It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.BenefitsAt C.H.
Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities.
We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients.
Employees have access to our well regarded, confidential Employee Assistance Program.
Our Robinson Cares program allows our employees to give back to the community.
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