About Us
Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia's largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for all. About the role
Here is a great opportunity to join the dynamic Complaints team (also known as the Customer Recovery Team or CRU) The Complaints team is the group that ensures our customers get timely, fair and reasonable resolutions they deserve. Reporting to the Complaints Leader, this is a great opportunity to join the leadership team on a permanent basis.
As the Operations Leader, you'll enjoy a high-profile and influential role that can make a real difference to EnergyAustralia's success. This role will provide you with both strategic and tactical responsibilities and it will allow you to engage across a broad range of stakeholders including customers, employees, and 3rd party vendors. The Operations Leader leads an ombudsman investigations team working to resolve complaints that include VIP & Media related complaints using a range of methods, including conciliation, investigation and written assessments. The Investigations Team Manager is responsible for day-to-day operational management and leadership, ensuring the development of an agile, engaged, and high-performing team delivering tangible outcomes for both the customers and the business.
About You
To be successful in this role you are an exceptional leader with an outstanding track record in service delivery, change and risk management. As a customer-centric leader, with a continuous improvement mindset, you can demonstrate strong business acumen and analytical and problem-solving skills. Ideally, you will have earned this experience in a highly regulated industry where you've developed deep knowledge of complaints and customers. Most important will be your stakeholder management and commercial skills, enabling you to engage and influence various senior leaders across the business.
If you share our passion for a clean energy future for all and want to join us #DoingNotjustdreaming, then click the 'Apply' button.
For further information please contact
Why Us?
We're committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it's a workplace where everyone's welcome. We offer;
Discounts on your energy bills for you, your friends and family Recharge and relax with two extra days of leave each year. We call them recharge days. Choose your own public holidays. Take them as they fall or on a day that is more convenient or culturally significant to you! We offer 20 weeks paid parental leave that's completely gender-equal. Balance Life and Work through our Energise program giving the freedom to choose when, where and how you work.
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