We're on a mission to bring new and uplifting experiences to our guests, transforming flying from simply 'nice', to something wonderful.
Like any good mission, this one starts with our people.
Which is why we encourage our team to embody the fun, laid back, authentic spirit we've become famous for. Because when they're free to be themselves, they're better able to own their personal responsibilities and go the extra mile to help our guests.
Operations Data Insights and Analytics LeadHello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.
Candidates must be Brisbane based, or willing to relocate. About the role: As the Operations Data Insights and Analytics Lead, you will leverage data to identify opportunities for optimisation and support informed forecasting and decision making across Operations at Virgin Australia. Reporting to the Head of Operations Continuous Improvement, you will be responsible for delivering actionable insights, driving analytics initiatives, and fostering a culture of data-driven decision-making. Collaborating with teams across the business, you'll implement advanced analytics tools and methodologies to support strategic objectives, track performance, and improve operations.
You'll be great for this role if you have: Bachelor's degree in business, data analytics, or a related field.Extensive experience in operations transformation, with demonstrated success in leading cross-functional projects and teams.Proven ability to analyse operational challenges and deliver actionable insights that drive measurable improvements.Expertise in designing and implementing streamlined business processes, with a focus on sustainable change.Solid understanding of operational workflows, logistics, and financial impacts on business transformation.Demonstrated ability to manage and execute large-scale transformation initiatives effectively and efficiently.Exceptional stakeholder engagement skills, with a strong track record of aligning diverse teams to achieve strategic objectives.Desirable but not required: MBA, with a focus on operations, supply chain, or aviation management.Proficiency in financial modelling to support route profitability, fleet planning, and operational cost optimization.Strong background in human-centered change management, particularly in workforce optimization and customer-centric service enhancements.Demonstrated expertise in developing operational strategies aligned with airline business goals and market dynamics.Experience in managing large-scale, cross-functional projects within an agile framework, including operational systems upgrades and process transformations.Proven ability to conduct enterprise-level operational planning, such as schedule optimization, capacity planning, and resource allocation.Previous experience in managing corporate and operational risk, including safety, compliance, and disruption recovery in an airline context.What you'll get from us: We're committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
Discounted flights for you and your loved ones (plus $1000 travel credits per year)Flexible and hybrid working, with a mix of working from home and the office'Dress for Your Day' – wear whatever makes you feel great for the type of work you do and the day you have ahead of youOne of Brisbane's most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the roadDiscounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwideCheaper hospitality, retail, technology, beauty and wellness servicesFree counselling and online tools to support your physical, mental, social and financial health.When everyone is included, everyone wins: We're all individuals. And we love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTIQ+ community, and anyone else who wants to join us.
Ready to apply? Working at Virgin Australia isn't just a job. It's a passion that becomes part of you. Are you ready to join us? Get ready for a rewarding experience. Apply today!
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