About Beam:Beam is Asia Pacific's largest shared micromobility company. We are on a mission to turn little drives into better rides and make cities flow better for everyone.Shared micromobility is one of the fastest-growing industries in the world, and we're leading the way in Asia Pacific with operations in Australia, New Zealand, South Korea, Thailand, Turkey, and Malaysia. In collaboration with cities, we bring a safe, affordable, and sustainable new mode of transport to citizens with our fleets of self-driven small electric vehicles. Following our recent US $93M Series B round, we have expanded our operations to Japan, Turkey, and Indonesia.Here at Beam, we have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people's lives and the future of the planet.What you'll be doing as a Fleet Technician:As a Fleet Technician, you'll play an important role in Beam's success on the streets. You'll be based at our warehouse and responsible for the quality of our e-vehicles. You will come to know our e-vehicles from top to bottom, inside and out, and will be capable of doing anything from quick repairs to total refurbishments if necessary. We are looking for someone who takes real pride in their work and ensures that Beam's e-vehicles remain the safest and most reliable vehicles out there.Your day will also include:Supporting other warehouse operations as needed (e.g. taking delivery of new e-vehicles)Repair and refurbish our e-vehiclesCommunicating with your Operations team on supply requirements (e.g. spare parts)Working with the Operations team to monitor and maintain stock accuracy against our inventory management systemKeeping our warehouse and work areas tidyOverseeing waste disposalThinking about, and sharing, ways we can improve our productivity and streamline our processesFollowing and adhering to our internal processes and procedures, particularly those relating to WH&SMeeting our warehouse KPIsSupporting the onboarding of our new warehouse team members as requiredMay be required depending on location to rebalance scooters from end-trip areas to hotspots and swap batteries to ensure our scooters are fully charged for ridersWhat you'll be doing as a Van Marshal:Operate our vans to deploy, redistribute and swap batteries on our fleet of e-vehiclesPatrol the city to ensure that our e-vehicles are appropriately parked and that the city remains neat and tidyConduct in-field quality checks and collect any damaged e-vehicles for repair at the warehousePerform basic maintenance on Beam e-vehicles to ensure that our riders will continue using the safest and most reliable vehiclesEvaluate and provide feedback to the Operations team on current and potential parking locationsReport any bad behaviour of riders to the Operations team in line with Beam's Three Strikes policy against anti-social behaviourSupport the marketing and promotion of Beam's services, such as by helping people who have questions about the company, how to create a Beam account or how to safely ride an e-vehicleAssist with recovering lost and missing scootersFollow established safety procedures and techniques to perform dutiesProblem solve issues when in the field and find creative ways to overcome obstaclesWhat you'll be doing as a Foot Marshal:Work and patrol on an e-vehicle (generally a Beam e-scooter) to perform your tasks, which can include redistributing and swapping batteries on our fleet of e-vehiclesPatrol the city to ensure that our e-vehicles are appropriately parked and that the city remains neat and tidyConduct in-field quality checks and flag any damaged e-vehicles for collectionPerform basic maintenance on Beam e-vehicles to ensure that our riders will continue using the safest and most reliable vehiclesEvaluate and provide feedback to the Operations team on current and potential parking locationsReport any bad behaviour of riders to the Operations team in line with Beam's Three Strikes policy against anti-social behaviourSupport the marketing and promotion of Beam's services, such as by helping people who have questions about the company, how to create a Beam account or how to safely ride an e-vehicleAssist with recovering lost and missing scootersFollow established safety procedures and techniques to perform dutiesProblem solve issues when in the field and find creative ways to overcome obstaclesSkills and Experience for Fleet Technician:Have previous mechanical experienceYou're smartphone savvy - you'll frequently use our Beam app and SlackAble to communicate effectively with your team and keep them up to date on work in progressAble to organise your own day and prioritise tasks with support from Operations Team.Have high standards and strong attention to detailMotivated, energetic and physically fit; comfortable lifting and moving 25kg+ e-vehicles throughout your shiftKeen to learn new skills and adapt to new conceptsAble to use initiative and creativity to solve problems that ariseSkills and Experience for Van Marshal:Valid Driver LicenseMeet the requirements of our van insurance - generally need to be at least 25 years oldExcellent driving skills, you need to treat the van like your own. You are comfortable driving a van (previous van / heavy vehicle driving experience desirable)Willing and able to complete physically demanding work, you will be lifting our e-vehicles of approx. 25kgs in and out of the van throughout your shiftSmartphone savvy with access to your personal phone. You will be using the Beam app and Slack throughout your shiftGood communicator capable of working with both internal staff and customersAble to work effectively within a team and solo on shiftsWilling to learn and adapt to new policies, procedures and conceptsAttention to detail and sense of pride in your workGood understanding of the local area is desirableSkills and Experience for Foot Marshal:Willing and able to complete physically demanding work. You will be moving and lifting our e-vehicles throughout your shiftSmartphone savvy with access to your personal phone. You will be using the Beam app and Slack throughout your shiftComfortable using our e-vehicles when on shiftGood communicator capable of working with both internal staff and customersAble to work effectively within a team and solo on shiftsWilling to learn and adapt to new policies, procedures and concepts
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