Operational Project and Change Manager - NSW Workers Compensation
Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
We are seeking a dynamic, driven and experienced Project Manager to join our Nominal Insurer function in NSW, which delivers claims management services to injured workers and insured clients.
Reporting to the Manager, Claims Excellence and Strategy, this role provides a unique opportunity to drive a wide variety of operational initiatives, work with a range of stakeholders, and grow your career in an exciting direction. You will lend your experience to build and grow the technical expertise, operations and processes across the function.
You will play a critical role in the successful delivery of projects and change through strict project governance, implementation and embedment, ensuring changes are managed effectively and driving the overall success of initiatives.
Responsibilities
Lead and drive operational initiatives in line with the NSW Workers Compensation organisational business plan;
Own the delivery plan of regulatory activities and drive implementation of compliance obligations;
Review operational efficiencies and develop continuous improvement strategies within the claims operations;
Collaborate with internal and external stakeholders, including regulatory bodies, GB operations, Senior Leadership Teams, Communications, etc;
Monitor the status of projects and deliver status updates across the business and clients where required;
Act as a liaison between different teams to promote effective communication and collaboration;
Ensure items are prioritised in accordance with overall business plan and a pragmatic approach is taken by managing other pressing needs of the business unit as they arise.
Qualifications
Demonstrated experience in project/change management, or contributing to a wide range of business initiatives;
Industry experience in insurance or financial services. Experience within the workers compensation field would be highly regarded;
Proactive, with exceptional time management and organisational skills;
Excellent attention to detail;
Highly developed communication skills, with the ability to engage and coach at all levels of organisation;
A strategic mindset and approach to work;
A strong sense of team and collaboration;
A resilient attitude.
To be considered for this opportunity you must have the right to live and work in Australia when applying.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. We recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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