Operational Manager

Influx is a fast-growing startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands.We're looking to hire an experienced manager to build and run a high-performance team to deliver service to our clients, to their satisfaction. This is a remote position, you'll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers. You'll be working remotely with employees from various countries, delivering service to clients located all over the world.What We're Looking forSuccess story in managing 15+ people, preferably in the service industryPrior experience managing a complex team containing various rolesPrior experience working in a B2B environmentTakes initiative and performs autonomouslyAbility to form effective plans and roadmapsA team player, able to work with various stakeholdersGood communication skills, including written and spoken EnglishWhat We OfferA work-from-home arrangement, which provides some flexibility to a degreeAn international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!A set of international clients with high standards of excellenceA growing company (and industry), which poses challenges as well as opportunitiesAbout InfluxOur 24/7 on-demand support service guarantees response times and coverage. We can troubleshoot and solve customer problems in under one hour, every hour of the week.Our head office is in Melbourne, Australia, and we have around 800+ staff located around the globe. Feel free to give us a visit at www.influx.com!Interested? Click Apply!Job Types: Full-time, ContractCOVID-19 considerations:This job can be performed fully from home

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