Online Operation Officer

Team spirit Creativity integrity passion
online operation officer Become a product service expert of Aututech.Providing level 2 support to customer support team, assisting them in dealing with customer queries (eg. Respond and resolve customer inquiries quickly and effectively through the instant messaging system, Ticketing system and email.)Analysis and reporting on product performance, including daily and weekly product performance reviews.Accept and share customer feedback with the team in real time to give users the most accurate suggestions.Pay attention to customer status in real time, review and prompt abnormal customers, and escalate them for processing when needed.Monitor product operation status, and report key technical issues for upgrades in a timely manner.Improve customer service experience and satisfaction through high-quality, proactive customer support. Job Requirements Able to accept 24 hours shift jobs from Monday to Sunday.Excellent logical and analytical skills with a keen eye for detail.Customer service experience is highly desirable but not mandatory.Excellent communication skills (Especially on reading and writing).Have a great interest or knowledge in sports.Strong logical ability, independent thinking, judgment ability and decision-making.#J-18808-Ljbffr