We have an exciting fixed term until June 2025 opportunity within Complaints & Statutory Referrals.We have an exciting fixed term opportunity until July 2025 within Complaints & Statutory Referrals.The Assessment Officer is responsible for case managing matters received by Complaints and Statutory Referrals team, with core functions including the assessment and evaluation of building and/or plumbing complaints; building surveyor termination requests, and referrals and notifications from building surveyors.The role will undertake effective case management and assessments in accordance with relevant legislation and VBA guidelines, as well as initiating appropriate courses of action, including achievement of compliance, education or warnings, triage for investigation, referrals to other agencies.The role also focusses on liaising with a range of stakeholders, delivering the VBA's customer service imperatives and maintaining relevant case management systems.What we are looking for:Demonstrated experience in complaint case management functions in a complex environmentExperience working within a legislative or regulatory environmentDemonstrated problem solving skills, with the ability to identify issues, manage stakeholder relationships and implement solutions.Ability to organise a self managed workload with a high attention to detail.VBA CommitmentThe Victorian Building Authority embraces a diverse and inclusive culture who work together for the benefit of all Victorians. Our recruitment is best practice and free from bias, we recruit based on merit and equity regardless of age, disability, religion, gender, sexual orientation or cultural background.We have an amazing employee engagement program, remote working setup, health and well-being and learning and development programs to ensure our people are fit for work and inspired to be the best they can. We are always looking for talented new people to join us with a broad range of skills and experience who are curious, keen to learn and enjoy serving the community they live in, so if this sounds like a place you'd like to work and you think you have what it takes, we'd love to hear from you and encourage you to apply now!What you can expect:Work with a passionate and friendly team who are results drivenFlexible work arrangements with a hybrid, work from home and office modelHow to Apply:We require you to upload:A detailed copy of your resumeA cover letter briefly outlining your relevant experience and what attracted you to the roleAny other qualifications or licence if applicablePlease note:Only electronic applications submitted via careers.vic.gov.au will be accepted.This search field captures job vacancies located in a specific town, city or region. Job Function The Job Function provides a comprehensive lists of job categories. Choose one or multiple job functions that most suit your experience.Department/Agency Many Departments and Agencies make up the Victorian Public sector, you can choose from all departments/agencies or select a particular one of choice.Work TypeClassification The numbers in the classification represent the level/grade of experience, where 1 is the least level of skill. For example, VPSG6 is a Senior Officer classification, however, this works in reverse for Executive Officer roles.Click HERE for further information.When entering words for a position title, the search will look at each word individually and bring back results where those words appear either collectively or individually.Reference If you already have a Reference No for a specific job, enter it here to speed up your searchKeywords eg. Account ManagerSalary Range $0 to $160,000+ per annum $0 $80K $160K+ Range $0 to $160,000+ will do an open search, use slider to select specific salary range.#J-18808-Ljbffr
