Please note that the Woolworths support office is closed for the festive season from 21 December 2024. We will return on Monday 6 January 2025 and will review your application after this date.As Online Manager you will be a champion for customer experience, be responsive, solutions-focused and have the ability to think on your feet. You will lead a team of Personal Shoppers who deliver accurate orders for our customers every day.About the RoleResponsibilities:Leading teams across our Online department to put team and customers first through the day-to-day management of online orders.Managing and distributing online orders to the team of Personal Shoppers.Working cohesively across our Grocery & Fresh Departments.Being an advocate for accurate picking and substitutions.Ability to pivot and focus on achieving order windows and targets.Strong focus on OH&S and safety.Delivering key performance metrics and targets across the Online team.What makes you right for WooliesAbout you…Ability to listen and learn and show genuine care for both team and customers.Believes in always doing the right thing.Works collaboratively end to end as one team.Ability to work in a fast-paced & complex environment.Drive to coach and develop large teams to deliver great results.Ability to create a vision, coach, motivate and inspire a team to stretch their capabilities, unlock potential and build commitment to achieving the vision.Ability to lead change effectively.Community oriented.When you will be neededThis full-time salaried role is best suited to an individual with flexible availability to work early mornings, days and late nights across a fortnightly rotational roster including weekends.Why work with usWhether you're starting out, already on the way to achieving your goals or at the top of your game, we can help you build a brilliant retail career: If you've got goals, we've got all you need to succeed. You'll find over a thousand career options, plus the learning encouragement and support for you to grow.We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.We'd love to hear from YouIf you meet a number of the requirements, but not all, we encourage you to submit your application.
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