Online Customer Care Specialist

Job Description:

National Oilwell Varco is seeking a passionate and hardworking Online Customer Care Specialist to join our team in Canberra, Australian Capital Territory. As an Associate Level employee with at least 4 years of experience in customer service, you will play a crucial role in providing exceptional support to our online customers.

Responsibilities:

- Respond promptly to customer inquiries via email, chat, and phone, providing accurate information and resolving issues in a timely manner- Process orders, returns, and exchanges with a high level of efficiency and accuracy- Monitor and manage customer reviews and feedback on various online platforms- Collaborate with internal teams to ensure a seamless customer experience from order placement to delivery- Identify opportunities for process improvement and contribute to the enhancement of our online customer care operations- Keep up-to-date on product knowledge and industry trends to better assist customers with their inquiries- Handle escalated customer complaints and provide appropriate solutions to ensure customer satisfaction- Maintain a high level of professionalism and empathy in all customer interactions

Requirements:

- Bachelor's degree in a related field is preferred- Proven experience in online customer service roles, preferably in the retail or e-commerce industry- Strong attention to detail and problem-solving skills- Excellent communication and interpersonal skills- Ability to multitask and work efficiently in a fast-paced environment- Proficiency in Microsoft Office and customer relationship management (CRM) software- People management skills to effectively coordinate with cross-functional teams

Benefits:

- Employee discounts on company products and services- Company-provided equipment for your work- Joining bonus for new hires- Opportunities for career growth and development in a supportive working environment that values inclusivity and mentorship

Equal Opportunity Statement:

National Oilwell Varco is an equal opportunity employer and is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: ********

Join our team and be part of a dynamic company that values customer satisfaction and employee success! Apply now to become our Online Customer Care Specialist in Canberra, AU.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.