Online Customer Care Officer

Job Description:

We are currently seeking a highly motivated and experienced Online Customer Care Officer to join our team at Massachusetts Mutual Life Insurance in Canberra, Australian Capital Territory. This position is part-time and at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities:- Respond to customer inquiries via online platforms such as email, chat, and social media in a timely and professional manner- Assist customers with any issues or concerns they may have regarding their insurance policies or claims- Provide accurate information to customers regarding products and services offered by the company- Collaborate with other departments to ensure customer satisfaction and resolution of issues- Maintain detailed records of customer interactions and transactions- Stay up-to-date on industry trends and best practices to provide the highest level of customer service- Assist in developing and implementing strategies to improve the overall customer experience

Requirements:- Strong communication skills, both written and verbal- Ability to work independently and take initiative- Confidence in dealing with customers and resolving issues effectively- Excellent time management and organizational skills- Proficiency in conducting research to address customer inquiries- Experience working in a customer service role, preferably in the insurance industry- Knowledge of insurance practices and policies is a plus

Personality traits required:- Independence: ability to work autonomously and make decisions on behalf of the company- Confidence: comfortable interacting with customers and colleagues in a professional manner

Soft skills required:- Time management: ability to prioritize tasks and manage time effectively- Research: proficient in conducting thorough research to address customer inquiries

Benefits:- Disability insurance- Company transportation- Travel opportunities for training and development

Working environment:- Build strong relationships with colleagues, clients, and partners to foster a collaborative and supportive work environment

Deadline to apply: June 26, 2024

Equal Opportunity Statement:Massachusetts Mutual Life Insurance is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.