**Job Title:** Online Account Support Specialist
**Company:** Motorola Solutions
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### **Job Description**
Motorola Solutions is seeking an enthusiastic and dynamic Online Account Support Specialist to join our team in Brisbane. This is a fantastic opportunity for recent graduates or individuals looking to embark on a career in customer service and support within the tech industry. As an essential member of our customer service team, you will provide vital support to our online users, ensuring their needs are met and their experiences with our products and services are outstanding.
### **Key Responsibilities**
- **Customer Assistance:** Respond to incoming inquiries from customers via various online platforms including email, chat, and social media channels. Address questions regarding product features, account setup, troubleshooting, and service inquiries.
- **Account Management:** Assist users with managing their accounts, including providing guidance on password resets, billing inquiries, and usage reports. Ensure customers have a seamless experience when accessing our online services.
- **Problem Resolution:** Utilize critical thinking skills to identify issues and propose effective solutions swiftly. Work closely with the technical support team to resolve more complex queries in a timely manner.
- **Persuasive Communication:** Employ persuasive communication techniques to guide customers on product offerings and upgrades that suit their needs, thereby enhancing their customer journey and encouraging retention.
- **Feedback Loop:** Actively solicit feedback from customers regarding their experience and report findings to management for continuous improvement of our services and help materials.
- **Documentation:** Maintain accurate records of customer interactions and inquiries in our CRM system, ensuring complete and up-to-date information is available for future reference.
- **Collaboration:** Work closely with cross-functional teams including sales, product management, and technical support to provide a cohesive and high-quality service to our customers.
- **Training Participation:** Engage in ongoing training sessions to improve product knowledge and customer service skills, contributing to personal and team development.
### **Qualifications and Requirements**
- **Education:** High School Diploma or equivalent. Prior customer service experience is a plus but not required.
- **Personality Traits:**
- Energetic: Must exhibit a lively attitude and enthusiasm when interacting with customers.
- Confident: Demonstrate self-assuredness and a proactive approach when resolving issues and assisting customers.
- **Soft Skills:**
- Critical Thinking: Exceptional problem-solving abilities to analyze situations and provide effective solutions.
- Persuasion: Strong persuasive communication skills to influence customer decisions positively.
- **Technical Skills:** Proficiency in using online customer support platforms, basic knowledge of CRM systems. Familiarity with Microsoft Office Suite and general IT proficiency is a plus.
- **Communication Skills:** Excellent written and verbal communication skills necessary for effective interactions with customers.
- **Commitment to Diversity:** A commitment to fostering an inclusive work environment that embraces diversity and respects diverse perspectives.
### **Benefits**
- **Retirement Plan:** Competitive retirement plan options to help you secure your financial future.
- **Travel Opportunities:** Potential for travel associated with business needs or training.
- **Paid Overtime:** Compensation for extra hours worked beyond standard part-time commitment.
### **Working Environment**
At Motorola Solutions, we embrace diversity and cultivate an inclusive culture where all perspectives are valued and respected. We believe diverse perspectives and backgrounds enhance our creativity and innovation, leading to better solutions and experiences for our customers.
### **Application Deadline**
Interested applicants are encouraged to apply by **October 13, 2024**.
### **Equal Opportunity Statement**
Motorola Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, religion, gender, sexual orientation, age, national origin, disability status, or any other characteristic protected by law.
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**Join Motorola Solutions and help us continue to enhance connectivity and ensure safety for communities worldwide!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
