Job Description:
As the Online Account Support Manager at Amazon.com in Adelaide, South Australia, you will be responsible for overseeing the online account management and customer support team. This is a full-time, Associate Level position requiring a minimum of 5 years of experience in a similar role.
Responsibilities:- Manage a team of online account support specialists, ensuring they provide exceptional customer service and support to clients- Develop and implement strategies to optimize online account management processes and improve customer satisfaction- Monitor account activity, analyze data, and generate reports to track performance and identify areas for improvement- Collaborate with cross-functional teams, including sales, marketing, and operations, to ensure seamless account management- Stay up-to-date on industry trends and best practices in online account management and customer support- Train and mentor team members, providing guidance and support to help them grow and succeed in their roles
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- Proven experience in online account management or customer support, with at least 5 years of relevant experience- Excellent communication skills, both written and verbal- Strong leadership abilities, with the ability to motivate and inspire team members- Dedicated and motivated, with a passion for delivering exceptional customer service- Ability to work in a fast-paced environment and manage multiple projects simultaneously
Benefits:- Employee discounts on Amazon products and services- Vision insurance coverage- Gym membership reimbursement
Working Environment:At Amazon.com, we nurture an entrepreneurial atmosphere, even within an established organization. You will have the opportunity to innovate and drive change, while working alongside a diverse and dynamic team of professionals.
Deadline to Apply:Please submit your application by May 8, 2024.
Equal Opportunity Statement:Amazon.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other protected status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
