Full timeSpenda is an integrated business platform that takes the headache out of chasing payments and enables businesses to sell better and get paid faster. We serve as both a software solutions provider and a payment processor and deliver the essential infrastructure to streamline business processes before, during and after the payment event.With over 20 years' experience in building solutions that improve transactional efficiency between businesses, Spenda is applicable to any business that needs to make or receive a payment. Our software enables the smooth flow of funds throughout a supply chain or network of buyers and sellers, from producer to end-consumer.About the role:At Spenda we are committed to delivering exceptional customer experience and ensuring our clients maximize the value of our innovative products. We believe that a strong onboarding experience is key to long-term success, and we are looking for a passionate Onboarding Specialist to join our team.This position plays a pivotal role in guiding new customers through their onboarding journey. You will work closely with clients to understand their needs, provide training, and ensure they are set up for success with our products.Roles and responsibilities include but are not limited to the following:Leading the onboarding experience and 1:1 guided session with customers, ensuring a seamless transition from sales to customer success.Providing expert guidance on how to effectively utilize our products to achieve desired outcomes.Serving as the primary point of contact for customers throughout the onboarding process, addressing questions or concerns promptly and escalating any issues as necessary.Assisting in the collection of customer verification documents, and maintaining accurate customer records.Creating and updating training materials, documentation, and resources to support customer learning.Monitoring customer usage, dashboards and scheduling follow up calls as required.Maintaining regular communication with customers to track progress and ensure satisfaction.Collecting and analysing customer feedback to identify areas for improvement with the product, customer success and technical teams.Working closely with the Customer Success Specialists, Support and Implementation teams to implement enhancements based on customer insights.About YouRequired qualifications and/or experience for this role includes:Full authorisation to work in Australia without any restrictions.1-2 years of experience in a support, customer success, or a similar role, preferably in a software or technology environment.Proficiency in Microsoft 365 and customer relationship management (CRM) tools and onboarding software (i.e. Dynamics, Hubspot or similar).Experience with ticketing systems (Dynamics, Zoho, Zendesk or similar).Strong interpersonal and communication skills via phone, video conference and email.Experience explaining how to reach key goals using software with end users.Ability to explain technical concepts in a clear and engaging manner.Excellent organisational skills and the ability to manage multiple onboarding projects simultaneously.A track record of creative problem solving for customers and end users.Contribute to a positive team environment of collaboration, customer empathy, equality, and inclusion.If you enjoy helping people grow, love creating sticky customer experiences and are passionate about making things run more smoothly, this role is made for you!We welcome applicants who may not meet all criteria but possess a majority of the qualifications to apply, as we value diverse perspectives and recognise the potential for growth and development within our dynamic team.Why Join Spenda:You will be joining Spenda during an exciting period of growth. Your role will be dynamic and rewarding, where you will become an integral part of our team. The role is yours to mold and there will be opportunities to develop and grow along with our business.Here at Spenda, we offer:Competitive salary and remuneration packages.A flexibility, supportive and hybrid working environment.Opportunity to utilise your skills and knowledge in a creative and innovative way.A business that believes in investing in their people to encourage growth through our Employee Shares Incentive Program.A unique opportunity to gain experience within an ASX listed company and reap the rewards of the businesses' success.Do you think you could be the next Spenda Superstar? Click the 'apply' button now and tell us everything we need to know about you!All applicants must have the right to work in Australia.Only shortlisted applicants will be contacted.
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