Help Desk & IT Support (Information & Communication Technology)
Full time
Our expanding IT team is looking for a dedicated professional who is passionate about giving users seamless access to hardware and applications. As an integral part of our team, you'll play a key role in ensuring uninterrupted productivity for corporate team members across multiple Site Support Office locations. Your expertise in troubleshooting and resolving end-user issues promptly will be instrumental in maintaining maximum uptime and delivering exceptional support to the business.
Who We Are
OTR is a revolutionary convenience brand that has grown from a South Australian icon to a national leader in convenience and fuel. Since its inception in 1984, OTR has consistently been amongst the fastest-growing convenience brands in the country, boasting a network of over 200 unique outlets.
Today, OTR is part of the Viva Energy group – an ASX-listed powerhouse with a driving ambition to become Australia's largest convenience retailer. Our combined network of more than 1,000 convenience locations around the country brings together Viva Energy Australia's incredible national footprint and OTR's history of industry-leading innovation. There has never been a more exciting time to join our team as we set out to redefine the retail landscape in Australia.
What we offer
A collaborative work environment that supports creativity and innovation. Join a dynamic team at a renowned South Australian company, known for their innovation and outside-the-box thinking. Be a part of the journey, with countless opportunities as we rapidly expand into a nationwide retail powerhouse. Work in our newly renovated offices on The Parade, close to boutique shops and excellent cafes and restaurants. Work flexibly, with work from home and flexible working potential. Stay refreshed and alert with access to espresso coffee machines all day long. Access to exclusive staff benefits via our OTR App. Access to our free and confidential Employee Assistance Program (EAP). Your contributions
Deliver exceptional customer service and support for end-user computing (EUC) incidents and issues. Address challenges proactively to minimize downtime and improve user experience. Handle IT incidents, service requests, and tasks using OTR Group ITSM tools. Participate in resolving major P1/P2 incidents/outages as needed. Troubleshoot hardware and software issues to business standards before escalating. Manage network access provisioning, including user onboarding and offboarding, in line with policies. Maintain the standard operating environment (SOE) using tools like Active Directory, Entra ID, SCCM, Intune, and M365. Create and update technical documentation, including user guides and training materials. Manage change requests and ensure escalations align with SLAs. Communicate technical issues clearly, adapting to the audience. Monitor and report on issue trends, recommending solutions as needed. Handle warranty claims with vendors and manage AV systems for optimal uptime. What we are looking for
3+ years of experience as a Desktop Engineer, EUC Engineer, SOE Engineer, or Modern Workplace Engineer in a dynamic enterprise environment. Proficiency with MS Intune, M365, and SCCM. Hands-on experience with Azure Virtual Desktop (AVD). Strong knowledge of Active Directory. Excellent troubleshooting skills with the ability to diagnose and resolve complex technical issues. Familiarity with enterprise security practices and compliance standards. Experience supporting hybrid cloud environments. Ready to make a real impact and elevate your career? Join us in reshaping the IT landscape—apply now and be part of our transformative journey!
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