About us:
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do:
The Solution Analyst role is important in bridging the gap between business and technical requirements for customer solutions.
This customer facing position involves working with multiple suppliers and multi-functional teams, both domestically and globally. The role requires flexibility, as you may alternate between Technical Business Analyst and Project Management responsibilities depending on the situation.
Key focus will primarily be on Technical Business Analysis.
The role will be a function within the overall Viasat International Government Segment. The primary customer is government.
This role will report into Snr. Solutions Programme Manager who is responsible for the customer solution roadmap.
About you:
The ideal candidate will demonstrate customer centricity, blending technical business analysis and project management skills. You are passionate about technology and eager to learn about an exciting and transformative satellite and telecommunication industry.
Key attributes for success include:
Stakeholder management
Proficient written and verbal communication, with the ability to articulate opportunities, problems, or understandings succinctly
Requirement gathering, including hosting workshops with customers and suppliers
Proactive issue and risk management
The successful candidate will be skilled at navigating sophisticated project or operational settings while ensuring that technical solutions align with business needs and customer expectations.
What's exciting? You will contribute and work closely with the solutions team to develop a customer journey map, which will translate into Viasat International Government's ability to transition new products and solutions into an operational and compliant state, ready for customer and business adoptions. This will increase opportunities for revenue at scale.
The day-to-day:
Technical business analysis responsibilities: *primary requirement
Capturing and detailing business requirements
Analysing current business processes and systems
Developing management plans for new systems and solutions
Identifying areas for improvement or automation
Translating business needs into technical specifications
Facilitating communication between technical teams and business collaborators
Develop test plans for customer user acceptance testing
Be responsible for customer user acceptance testing
Lead all aspects of supplier system testing (Witness Testing)
Bridge between customer, business and ICT digital services:
Aligning ICT digital service initiatives with business and customer goals
Ensuring technical solutions meet customer needs
Explaining technical concepts to non-technical customers
Project management tasks:
Planning and scheduling project activities
Handling supplier to outcomes
Internal prioritization and management
Risk and issue assessment and mitigation
All levels of status reporting
Leading project budgets
Technical knowledge:
Understanding of ICT technologies and systems
Ability to interpret user documentation
Knowledge of software development lifecycle management
Areas of exposure:
Involved in technical quality assurance and compliance, i.e. ISO 27001, IRAP Australia
Working through Statement of Applicability and Security Risk Management Plans
Working with extended platform and fulfilment teams in optimising the current business workflows
Enforce the WHS responsibilities and policies of Inmarsat (Viasat) as per the organisation's Safety Management System
What you'll need:
Tertiary education in areas of business and technology
Exposure to Software Development Lifecycle
Industry certification with International Institute of Business Analysis
Industry certification with Scrum or Scaled Agile in the role Product Owner
Project Management Methodology (Prince 2 or PMI) and IT Service Management (ITIL v4)
Exposure to ISO27001, IRAP Assessments and reaccreditation
Exposure to Commonwealth of Australia DISP Framework
As this position directly supports Viasat customers in a global community who operate in numerous different time zones, it is important that working hours are flexible. The candidate in this role will be encouraged to work with their line manager to adjust working hours to deliver services as required by the role while maintaining a satisfactory work-life balance.
Must be committed to continuous personal development.
Strong presentation and written communication skills are important.
Ability to travel interstate.
Must hold and maintain Australian citizenship and either already have or have the ability to qualify for Australian Defense baseline/NV1 clearance.
What will help you on the job:
Outcome driven, with a mature understanding that people, culture, and values are the key attributes to achieving success in business
Comfortable with ambiguity and intentional on bringing structure to ambiguity.
Customer and security first mentality followed by a structured approach in introducing ideas and technology. A key consideration for handling organizational change.
EEO statement:
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here.
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