Organisation that is a winner of the XREF Engage 2023 Best Workplace AwardsSupportive environment who understands the importance of connectionAbove award rates, 7.5hrs per week, Fixed term contract until 30 June 2026This is an exciting opportunity for a dedicated and experienced front line Office Administrator, passionate about providing high quality customer service support, reception duties and administrative services to clients.ABOUT THE OPPORTUNITY :This position provides front line sales and customer service, including customer liaison and reception duties.Responds and supports client and the community in their journey of Interrelate services, including facilitating effective referrals.Undertake initial assessment of client needs.Make client appointments and confirm bookings.Undertake receptionist, administrative and accounts duties.Maintain a client database using Microsoft Dynamics CRM, with high attention to detail.Accounts duties and reporting - maintaining assets register, process banking, accounts, purchasing and updating client databases.Provide secretarial support to the team in consultation with the Line Manager.The successful applicant will have previous experience in a frontline administrative role, along with strong capabilities in communication, time management, attention to detail and the ability to deal with confidential personal and sensitive subject matter.Experience in the use of a client relationship management software system, such as Microsoft CRM, will be highly regarded.This is a Fixed term contract, commencing January 2025 until 30 June 2026, working 7.5hrs every Friday from 9am to 5pm. The role will be based in our Taree office with occasional travel to work from Port Macquarie to provide relief when required.You will be paid an hourly rate of $37.68 per hour + 11.5% superannuation.ABOUT US :Interrelate is a not-for-profit provider of relationship and family support services. Our vision is to empower people to thrive in the most vital part of their lives their relationships.We are committed to responding to the vulnerabilities of families and children in their communities and empowering them to build strong and respectful relationships.We deliver services spread across 30+ physical locations (plus online) to more than 135,000 clients and we're backed by qualified staff and 98 years of trusted expertise in sensitive relationship matters.We are thrilled to be recognised as a winner of XREF Engage 2023 Best Workplace Awards for 2 surveys in a row. This prestigious award recognises the best workplaces that have excellent management practices and a highly engaged workforce.At Interrelate, we care about each other, focus on strengths, recognise achievements, celebrate significant events, encourage continuous learning and most importantly, enjoy our work despite the seriousness of what we do.ROLE REQUIREMENTS :Minimum 2 years demonstrated experience in a front-line office administration role in a community organisation or other client service environment with a strong client focus.Intermediate keyboard and computing skills and experience with Windows and MS Word and Excel.Strong client service focus with good interpersonal skills in working with people from diverse backgrounds, including children.Highly developed administrative, organisational and multi-tasking skills.Ability to deal with personal and sensitive subject matter and maintain confidentiality.Ability to liaise effectively with clients and maintain professional boundaries when dealing with conflict.Good written and verbal communication skills, good numeracy and the ability to follow procedures, focus on detail and ensure accuracy.WHAT WE OFFER :We offer the following competitive employment conditions :Additional days of paid leave on top of standard leave entitlements.Employee Awards & Appreciation programs.Training, Mentoring, Supervision, and access to Resources.Employee Assistance Program.Opportunities for professional development.Supportive working environment.HOW TO APPLY :If you are interested in applying for this role, please click on the Apply Now button to submit your application. Please ensure you upload a covering letter addressing the Selection Criteria as outlined in the Job Description.Closing Date : Monday, 25 November 2024Interrelate aspires to continue to be a leader in our community, an organisation known for working respectfully with clients from all different and diverse backgrounds.We encourage applications from people of diverse gender identity, race, age, disability, sexual orientation, religion, language, socio-economic circumstances, life circumstances, beliefs, and any other forms of disadvantage.If you will have special requirements or would like to talk to us before submitting an application, please do not hesitate to contact our People, Culture and Workforce Development team who will organize for you to chat with an appropriate staff member to explain how we can help you.All Interrelate positions require the satisfactory completion of relevant Police and Working with Children Checks. Interrelate services are funded by the Australian Government.
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