We have an opportunity for an Experienced Office Manager to join our team at Lismore Doctors. We require an individual who is highly motivated , enthusiastic with a "can do" attitude towards all tasks, ability to work autonomously at a fast pace as well as in a team. This will be a growing practice so a bubbly personality is a must as well as is the ability to think on your feet! Required Qualities Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs. Excellent interpersonal and communication skills, both written and verbal. Always be well-presented, friendly, courteous, and obliging. Always represent the practice in a confident and positive manner. Undertake all duties in a diligent manner, with honesty and integrity. Maintain absolute confidentiality regarding patient and practice information. Have a vigilant attitude to accuracy, being prepared to double check as necessary. Ability to work cooperatively and independently. Ability to prioritise and organise. Knowledge of occupational health and safety principles including infection control. Teamwork: willingness to assist and support others as required and get on with team members. Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner. Your responsibilities will include: Operations Coordinate daily operations with staff, nurses, doctors. Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment. Timely reporting of property maintenance, leasing and subtenant issues with management. Updating health engine and online booking page. Reduced number of patient and Doctor complaints. Increased number of patient and Doctor compliments. Coordinate and maintain accreditation. Human Resources Conduct interviews with medical director when required. Handing over orientation checklist to doctors on their first day. Completed and signed orientation checklist must be sent to medical director and medical administrator. Coordinate changes in doctors and staff rosters with management. Coordinate doctors and staff leaves and find appropriate covers. Education, Qualification, and Experiences Basic knowledge of MS Word and Excel. Completion of an accredited medical receptionist course/ knowledge of medical terminology. Minimum of one year's experience in medical receptionist/secretarial role. Knowledge and competence in the use of relevant software Pracsoft, Medical Director and Best Practice. Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Strait islanders, etc. CPR/Triage training and/or experience. Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste, etc. Customer service experience, committed to providing exceptional customer service across all channels – written, phone and face to face. Demonstrate knowledge of policies and procedural guidelines that have legal implications, for example, ensure documentation conforms to legal requirements. Accounts and finances Accounts follow up with outstanding amount. Coordinate monthly purchase orders with management. Maintain daily Medicare batching, exceptions, and rejections. Check billed patients for nurse incentive as they are performed. Reconcile work cover and private billings on a weekly basis. In addition, the candidate must also provide the following: Current Police Check. Current Working with Children clearance. Current First Aid/CPR certificate. Immunisation Record. Driving Licence/ Photo ID. Selection Criteria: Demonstrated ability to work in a team. Experience with Medical software (BEST PRACTICE/MEDICAL DIRECTOR). Demonstrated strong organisational and problem-solving skills. Demonstrated ability to work in a fast-paced environment, including multitasking. Demonstrated ability to communicate with internal and external stakeholders both verbally and in writing. Demonstrated commitment to quality patient service. If you would like to become part of a team that cares for every individual staff member and you meet the requirements above, please click on apply or send your resume to Only short-listed candidates will be contacted. Expected Start Date: As soon as possible. Job Types: Full time. Salary: Remuneration will be negotiable based on experience. Job Type: Full-time. Pay: $55,000.00 – $70,000.00 per year. Ability to commute/relocate: Lismore, NSW: Reliably commute or planning to relocate before starting work (Preferred). Experience: Microsoft Office: 1 year (Preferred). Administrative experience: 1 year (Preferred). Work Location: In person. #J-18808-Ljbffr