Job Title: Office CoordinatorCompany: SGS – the world's leading testing, inspection and certification company.Location: BrisbaneJob Description:Join our team as an Office Coordinator and play a key role in ensuring the smooth, efficient, and professional operation of our Brisbane branch. This full-time opportunity within our Training business offers a chance to support a dynamic environment and contribute to our success.Responsibilities:Ensure the office and training center are well-organized and run smoothly, including coordinating training room allocations, arranging catering, and stocking refreshments and amenities.Coordinate and resolve office and training facility maintenance issues, escalating as necessary to ensure the facilities are always presentable, secure, and functional.Training Administration & Coordination: Oversee the coordination of training activities, including enrolling participants, managing reschedules, and processing confirmations and invoices.Courseware & Materials Management: Maintain and update training materials, conduct stock checks, handle weekly shipments, and ensure accurate material distribution.System Setup and Scheduling: Set up courses accurately in the iLearn system, manage public course schedules, and maintain trainer calendars.Handle customer enquiries, enrolments, and course changes: Respond to customer questions by phone, email, and in person, providing advice, information, and assistance.Resolve issues and handle complaints: Act as an escalation point for customer concerns related to scheduled courses.Support trainers on training days: Provide assistance as needed to ensure trainers have what they need.Finance: Reconciliations of iLearn system with BOSS Oracle as required.Supply management: Ensure monthly stocktake and ordering of stationery & office supplies.Time Management: Strong time management and prioritization skills.Qualifications:Customer Service and Communication: Excellent customer service skills, effective verbal and written communication, and professional manner.Administration and Financial Skills: Working experience in an administration role, experience with accounts payable/receivable, order and invoice processing.Technical Proficiency: High computer proficiency, experience with Oracle Financials or similar ERP, MS Office Suite, and touch typing at 50+ WPM.Team and Time Management: Ability to lead small teams constructively, with strong time management and prioritization skills.Additional Information:Why Work for SGS?Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS:Flexible work options.Sustainability embedded in our culture.Paid parental leave.Paid time for volunteering and blood donations.Corporate health & wellbeing offers.Ongoing learning & development.Career development opportunities (Nationally and Globally).SGS Rewards: Access to retail and online discounts and cashback.SGS Australia supports a diverse workforce. We encourage applications from people of all ages, nationalities, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with disability.
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