Office Assistant / Phlebotomist

About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity As a One Medical Medical Assistant (known internally as Medical Member Support Specialist/Lab Service Specialist), you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services. You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory, and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll work on: Provide best in class venipuncture services on a population ranging from pediatrics to geriatricsPerform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabsMaintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilizationDispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up.Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reportingUse impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessaryAll front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etcAssist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patientsContribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organizationMaster our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily workThese responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you'll need: At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environmentA High School Diploma or equivalentProficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneouslyExperience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused careA proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasksPhlebotomy experience and/or certification preferredExperience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferredBenefits designed to aid your health and wellness: Taking care of you today
Paid sabbatical after 5 and 10 yearsEmployee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issuesCompetitive Medical, Dental and Vision plansFree One Medical memberships for yourself, your friends and familyPre-Tax commuter benefitsPTO cash outs - Option to cash out up to 40 accrued hours per yearCompetitive salary: starts at $22.75 per hour based on a full time scheduleProtecting your future for you and your family
401K matchCredit towards emergency childcareExtra contributions toward maternity and paternity leavePaid Life Insurance - One Medical pays 100% of the cost of Basic Life InsuranceDisability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability InsuranceThis is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our Dartmouth office in Hanover, NH.
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

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