Requisition ID 32420 - Posted - ASSA ABLOY Door Group Australia Pty Limited - Spence Doors Group - Melbourne, VIC (Tulip St) - Customer Service & Contact Center Operations - Posting Country (1) - Yes - Entry level - No Travel Required ASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. With offices in over 70 countries, we are represented in all major regions within both mature and emerging markets. In Australia, ASSA ABLOY has a manufacturing site which takes design concepts through to finished products for both the local and export market. Our iconic brands, such as Lockwood, Abloy, Whitco and Yale, are driven by innovation and have been recognised with ASSA ABLOY's inclusion in Forbes' Top 100 most innovative companies list, three years running.
About The Role We currently have an exciting opportunity for a motivated Administration / Customer Service Officer to join our team based in Cheltenham, Melbourne.
Reporting to the National Sales and Marketing Manager, this desk-based role will focus on both handling customer enquiries and troubleshooting issues, either by phone, email or in person with a focus on achieving 'first call' resolutions.
You will work within a team environment and your individual contributions will support the achievement of the team's KPIs.
Within this busy team environment, no two days will be the same! This is a great opportunity for those wanting to 'open the door' to a career with ASSA ABLOY.
In this exciting role, you will: Provide assistance to customers via phone, email, and face to face where applicable Liaise with internal stakeholders to achieve desired outcomes Contribute to continuous improvement Keep up-to-date on product and process knowledge Ensure the prompt resolution of customer enquiries Answer telephones, transferring calls to appropriate staff members and take and relay messages Data Entry, document control, Register projects for quoting Filing of folders / paperwork daily Organising of mail bag / overnight bag (Toll) Quote Follow Up Maintain and Update phone lists and various site registers / logs Produce business Letters, Reports, Notes, Emails Orders, Invoicing and GL Coding (if applicable) General site administration For you to be successful in this role, you will need: Excellent communication skills and good time management skills A "can do" attitude and strong customer focus A highly motivated and an enthusiastic personality An intermediate understanding of Microsoft Office applications An ability to quickly reach an understanding of customers' requirements Ability to upskill and learn the technical/system aspects of the products on offer In Return We are a global company with a diverse range of opportunities both locally and abroad, with an ongoing training programme on company products provided to the successful applicant. We take great pride in the efforts of our team members who create a supportive team environment and make ASSA ABLOY such a great place to work.
Opportunities like this seldom knock twice so apply now.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
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