Citizens Medical Center is a not-for-profit hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 338-bed acute care hospital with over 1,000 dedicated employees.
Citizens offers a generous benefit package that includes retirement plans upon hire, and an excellent medical plan with optional insurance plans to choose from.
If you are interested in pursuing a career with an award-winning hospital, welcome home.
Physical Rehabilitation Care Coordinator - (FT) The Care Coordinator in the CHP Physical Therapy Department is primarily responsible for facilitating smooth patient flow and supporting the operational needs of the outpatient clinic. Key duties include getting initial paperwork and forms signed, taking phone calls, explaining benefits, scheduling patient appointments, collecting payments for deductibles and copays, and making reminder calls to patients to confirm appointments. The Care Coordinator also assists with bringing patients into the clinic, setting them up for their sessions, and guiding them through initial exercises as directed by the therapist. Handles sensitive information with confidentiality and maintains the integrity of patient financial and medical records. The Care Coordinator will cross-train with the office coordinator and act as back-up, as needed.
Job Specific:
Serve as the receptionist for the department, answering, screening, and directing phone calls, emails, mail, and faxes, and welcoming and assisting visitors. Process payments, record patient transactions for deductibles and copays, and ensure revenue entries are accurate prior to management review. Obtain referrals, explain insurance benefits, and schedule appointments for clinical patients. Schedule patient appointments, confirm appointment details, and communicate necessary information, including clinical test needs and physician reports, to ensure continuity of care. Retrieve necessary patient information, data, and formulate patient medical records. Secure necessary clinical tests, results, reports, and signatures from physicians. Establish and maintain timely communications with physicians and physician's office staff. File physician correspondences and other patient medical record information in a timely manner. Understand patients' needs and personalities to appropriately match patients with the most suitable therapist, ensuring a high level of patient satisfaction. Compile and record medical charts, reports, and correspondence, using available office equipment and methodologies. Facilitate cross-functional communication and coordination as it relates to policies and procedural requirements of the department. May provide specific patient treatment only as directed by the staff physical therapist and physical therapist assistant. Hospital:
Adheres to organization-wide and other applicable policies and procedures. Day-to-day performance complies with the hospital's Service Excellence Behavioral Expectations. Performs within the prescribed limits of the hospital's Ethics, Compliance, and Confidentiality Program guidelines. Performs within professional Scope of Practice at all times. Other Duties As Assigned:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Required: High school diploma or equivalent.
EXPERIENCE
Preferred: Experience in a fast-paced secretarial or clerical office setting; medical secretary and money handling experience.
SPECIAL SKILLS AND ABILITIES
Required: Excellent verbal and written communication skills; excellent interpersonal and customer service skills; ability to multitask and adapt to interruptions; proficient in Microsoft Office Suite to include Outlook, Word, Excel, PowerPoint, and Teams; excellent organization skills and attention to detail; ability to work independently.
Preferred: Basic understanding of clerical procedures and systems such as recordkeeping and filing.
COMPANY PROFILE
Citizens Medical Center is a not-for-profit, community hospital known for compassionate patient care, clinical expertise, and bringing advanced medical services to the South Texas region since 1956. Today, Citizens is a 317-bed acute care hospital with over 1,200 employees. Voted "Best of the Best" hospital in Victoria for 14 consecutive years, Citizens Medical Center is a level III Trauma Center, with a newly renovated 24/7 Emergency Department that includes an onsite medical helicopter. Citizens has a comprehensive Community Cancer Program that includes two linear accelerators and HDR brachytherapy. Citizens is recognized for its outstanding cardiology program which includes a nationally accredited Chest Pain Center and is a Primary Stroke Center. Citizens also includes a comprehensive, accredited Bariatric Surgery program, Birth Center with labor and delivery, an imaging and surgery center, sleep study center, state-of-the-art rehabilitation and fitness center, urology center and daVinci robotics minimally invasive surgery options, a home health agency, and has a long history of providing continuing education for healthcare providers and the community.
Citizens Medical Center is looking for employees who actively demonstrate service excellence by exemplifying our iCare values. If you are someone who displays respect and enthusiasm for patients, visitors, and coworkers while consistently upholding the hospital's commitment to providing outstanding outcomes, service excellence, and fiscal responsibility, then you could be a good fit for the CMC team!
BENEFIT OFFERINGS
Health:
STD, LTD Disability Supplemental Life, AD&D Flexible Spending (FSA) Employer paid life insurance and short term disability Retirement/Investment:
457(b) Deferred Compensation Paid Time Off Sick leave, Bereavement leave, Jury Duty/Witness Service Tuition Reimbursement Hospital-paid & administered annual immunizations Citizens Medical Center is guided by its Mission – "to provide quality medical services at a reasonable cost to the citizens of the region."
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