Oasis Customer Service Team Leader

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Closing date: 1/12/2024 11:59 PM AUS Eastern Standard Time


Location: Oasis Aquatic Centre - 50 Morgan Street, Wagga Wagga NSW 2650 - Wiradjuri Country


Department: Economy, Business & Workplace - City Growth and Regional Assets


Employment type: Permanent Full-time



It is a very exciting time to join an expanding team with new positions available. We are looking for an experienced leader that is motivated, enthusiastic, and has a passion for health, fitness, and leisure to join this growing team and to contribute to the new offerings to the community of Wagga Wagga!
This position is responsible for providing efficient and effective financial administration and customer service for Council's fitness and leisure facilities.
We offer:

Permanent full time, thirty-eight (38) hours per week.
Commencing salary of $2,997.44 gross per fortnight with the opportunity to progress to $3,596.93 gross per fortnight plus superannuation (11.5%).
Generous leave entitlements including four (4) weeks annual leave.
Access to Council's Flexible Working Hours Agreement.
Subsidies to assist with the cost of wellness and fitness activities.
Dedicated and supportive team environment.

Key responsibilities of the role include but are not limited to:

Lead the Customer Service Team and ensure high quality customer service across all fitness and leisure facilities.
Oversee financial, business administration and cash handling responsibilities including receipting, reconciliation, and petty cash.
Oversee the operation of the Oasis Aquatic Centre Cafe ensuring adequate staffing, budgeting, stock ordering, presentation, and compliance with relevant legislative requirements.
Maintain and operate leisure management software across all Council fitness and leisure facilities including providing training and advice to staff.

What you will need to succeed:

Qualifications relevant to the role i.e., Certificate IV in Business Administration, Marketing and/or Customer Service.
Current Food Safety Supervisors (FSS) Certificate.
Current CPR Accreditation.
Current First Aid Certificate.
NSW Working with Children Check Clearance.
Class C Driver's Licence.
Substantial experience in financial and business administration, cash handling, customer service and effectively leading a team.

What is next?
Applications close Sunday, 1 December 2024 at 11.59pm AESDT.
If you are interested in this role and would like more information, please contact Marc Geppert, Manager Oasis Regional Aquatic Centre on 0408 680 984.
As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.
In accordance with Work Health and Safety legislation, the successful applicant is required to be vaccinated for Hepatitis A and Hepatitis B and will be asked to provide evidence of this.
All preferred candidates for this position will be asked to consent to a police check. Please note that people with a criminal record are not discouraged from applying for the position. Each application will be considered on its merit.
For more information and to apply, please visit: https://wagga.pulsesoftware.com/Pulse/jobs
Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, sexually and gender diverse people, people with lived experience and people of all ages.


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Nominal Salary: To be agreed

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