Company Description Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests. We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience. We are now seeking a dedicated and experienced Night Manager to join our dynamic team and ensure smooth operations during the night.
Job Description As the Night Manager, you will be responsible for overseeing the hotel's operations during the night, ensuring the safety and comfort of our guests. You will manage a small team, handle guest inquiries and emergencies, and ensure that all hotel standards are maintained. This role requires a proactive leader with excellent problem-solving skills and a strong commitment to customer service.
Key Responsibilities: Oversee the night operations of the hotel, ensuring a smooth and efficient service for all guests. Manage and support the night staff, including front desk, security, and housekeeping teams. Handle guest inquiries, complaints, and emergencies, ensuring timely resolution and maintaining a high standard of customer service. Conduct nightly audits, including cash handling, end-of-day reports, and preparation for the next day's operations. Take phone bookings for reservations and monitor the overnight reservations email account. Ensure the safety and security of the hotel and its guests by monitoring security systems and conducting regular patrols. Liaise with other departments to ensure seamless operations and communication. Uphold the hotel's standards and policies, ensuring compliance with health and safety regulations. Qualifications: Previous experience in a supervisory or management role within the hospitality industry, preferably in a night shift capacity. Previous reservation experience as hospitality is a live 24 hour a day business. Valid First Aid certificate. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Ability to remain calm under pressure and handle emergency situations efficiently. Strong problem-solving skills and attention to detail. Proficiency in hotel management software and front office systems. Flexibility to work night shifts, including weekends and public holidays. Valid LCQ certificate and a current holder of a Manager License issued with the local council. Full driver's license essential. Benefits: Opportunities for further development and worldwide career progression. Staff & Friends/Family rates at Accor hotels worldwide. Diverse and inclusive work culture. EAP Services + Flexible Rosters + Time in Lieu. Supportive & Inclusive Leadership + Collaborative & Respectful Management. Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform. #J-18808-Ljbffr
