Mantra Parramatta, Cnr Parkes Street and Valentine Ave, Paramatta, New South Wales, Australia Req #3682
Thursday, 12 December 2024
Mantra Parramatta, positioned in the Parramatta CBD, offers a touch of chic in the heart of Sydney's west. With over 180 studio and 1 bedroom apartments, Social House dining and bar, 3 conference rooms, gym and pool, Mantra Parramatta is a popular venue for government, corporates, groups and leisure guests to enjoy.
Purpose As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.
Primary Responsibilities Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shiftDeliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiriesManage the reception desk and oversee night audit and reporting proceduresUphold overnight property security standardsAssist in preparing for the daytime team's operationsSkills and Experience Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or financeA positive demeanour and capable of working independentlyHold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction auditsQuick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiencesA keen eye for detail to ensure accurate daily revenue capture and reportingAt Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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