TSA are looking for a number of talented Team Leaders to support the brand-new Sales and Service team!
We are moving into an exciting new phase with one of our partners and have acquired a brand-new piece of work – Sales and Service.
The purpose of the team will be to form new relationships, as well as strengthen existing ones, by discussing a range of policies, educating them to make informed decisions on protection and prevention.
The team will be focused on providing a positive customer service experience whilst achieving sales and retention outcomes.
This is an exciting and awesome program with the ability for development and growth longer term.
If you are looking for a role to start your leadership journey at TSA, then this is for you!
Reporting to Senior Operations Manager Based in QLD Ability to work a rotating roster from Monday to Saturday, 8:00AM - 8:00PM 100% In Office requirement during training and embedmentView of hybrid work model post training (1 Day WFH, 4 Days in Office) Job Description The Line of Business: As a Sales & Service Team Leader for our client IAG, you will be responsible for managing a large team representing one of IAG's most trusted insurance partners, NRMA.
Your team will form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention.
You will be responsible for the maintenance and delivery of: Providing continuous coaching and feedback to enhance each team member's capability Analyse and manage the campaign to ensure ongoing success Manage team members schedule adherence Confidently manage all team productivity and service metrics Conducting data deep dives to share with external stakeholders Create an ongoing team culture that reflects the TSA Ways Driving productivity and high quality, with attendance as a key focus Qualifications You will be passionate about people leadership and: Have strong multi-tasking skills and ability to deliver results under pressure Are business minded, and can drive results by managing your team effectively See yourself as a self-motivated individual, resilient, hard-working and you thrive on achieving results You love to inspire and motivate individuals; people would describe you as a 'natural leader' What's in it for you?
Career development and learning new transferable skills Ability to achieve monthly incentives Additional Information If you're ready to take the next step and build a career in a vibrant workplace, we want to hear from you!
We will have groups starting as early as August so submit your application and our recruitment team will be in touch soon!
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