Location: Brisbane, Queensland Type: Contract Job #17232 About the role Our client is seeking a Senior Systems Administrator to work as a senior member of their Recording Platform Support team, you will use your technical expertise to support the Recording and Transcription platform, to ensure accurate recording, secure storage and appropriate accessibility of recordings.
This includes recording platform, recording equipment, recording software, and the Azure environment.
Key responsibilities Provide support, maintenance and incident response for the Recording and Transcription Platform to ensure accurate recording, storage, security and accessibility of recordings.
Provide proactive technical management and support for recording servers, portable recording kits and other recording hardware.
Respond to support on complicated system matters with thorough investigation and diagnosis of incidents and undertake remedial action within agreed service level targets.
Provide timely feedback to clients and management regarding the status of problems and service requests to ensure that agreed service levels and client service standards are achieved.
Configure/install/monitor/support/manage the recording and transcription ICT environments by applying sound technical expertise.
Skills and experience Highly developed Microsoft platform administration and support practices for Azure and on-premises infrastructure.
Extensive knowledge and experience working in an IT application support environment that supports and maintains critical services with demanding service level targets.
Sound understanding of ITIL processes, including incident and request management along with continuous improvement principles.
Knowledge of recording applications and hardware, and their operation in courts and the ability to analyse and recommend solutions to non-technical issues arising from the operation of the applications, would be desirable.
Contact details For a confidential chat, please contact Chris on 0474 545 379 or via email at ****** and we would be more than happy to provide you with additional information and assist in the application process.
Please note that a National Police Check might be required as part of pre-employment screening.
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