Location: Spring Hill, Queensland Type: Contract Job #17087 Overview Our Brisbane based commercial client is seeking to engage a skilled IT Support person/ Systems Administrator to provide Level 3 support for escalations within their ICT Support team.
This hybrid role will be an initial 4 month contract with potential for extensions and will be based 3 days in the Brisbane office.
This role involves working on a range of system administration tasks, project work, with the opportunity to collaborate across departments.
Responsibilities Handle escalated issues as the Level 3 point of contact within the IT support team.
Assist with the service desk, answering support queries when necessary Carry out routine system maintenance and administrative tasks such as server upkeep and backup monitoring.
Regularly review Cyber Security systems to detect and address any incidents or threats.
Support IT management with various projects, including a Cyber Security enhancement and infrastructure project.
Document system changes and updates, as well as key project activities.
Collaborate with both technical teams and general staff, providing clear communication and problem-solving.
Ensure compliance with change management protocols for system updates.
Skills Previous experience in an end-user technical support role, with a focus on customer service.
Experience with Microsoft technologies and infrastructure including Windows Server, Active Directory, DNS and Hyper-V Strong troubleshooting abilities to address complex IT issues efficiently.
Experience across Office 365 Administration including Exchange Online, SharePoint Online, OneDrive and Teams.
Experience with Networking (e.g.
Cisco, Palo Alto Firewalls, Citrix Netscaler) Proven ability to work autonomously and follow instructions from senior IT personnel.
Excellent communication skills, with experience working alongside various departments.
Contact Details For a confidential discussion about the role, contact Naomi via ******.
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