Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs.
About Us
SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
SSI supports individuals, children, families, and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment, education, health, and social supports for all Australians.
About Role
The National Programs Manager provides leadership and strategic direction for the employment programs and teams under SSI's Employment Services division. This role has direct responsibility for managing ASESS, Local Jobs Program (LJP), Information Linkages Program (ILP), and Return to Work (RTW).
The role is responsible for service design, providing leadership for service delivery, and influencing continuous improvement and case work implementation across the programs under direct responsibility. The National Programs Manager will also create oversight for the programs under the Federal Program Manager remit.
This role supports the Head of Employment as a delegate when required and collaborates with key stakeholders to ensure compliance for their employment services contracts and programs in line with contractual guidelines and quality management frameworks. Together with the Head of Employment and other stakeholders, they will drive the growth strategy.
The National Programs Manager will be responsible for strategic direction, monitoring and maximising performance against program goals and objectives, as well as providing leadership to managers and staff, financial performance, and continuous improvement, with the overall aim of enabling SSI's client-first model and creating the right outcomes and impact.
Please reach out to us for the
full Position Description
to review the Key Responsibilities and Measures of success.
Tertiary qualifications in Business Management, Leadership, or a similar qualification desirable or be willing to work towards.
Strong experience in service design, with a proven track record of delivering strategic outcomes.
Proficiency in customer journey mapping, persona development, and design thinking methodologies.
Exceptional strategic thinking abilities and the capacity to see the big picture.
Demonstrated experience and success in the delivery of government contracted services and associated performance-related targets and quality management principles.
Demonstrated experience in leading managers and teams across multiple programs and regions to successfully deliver high-quality services, quality and compliance deliverables, and operational outcomes.
Commercial acumen with demonstrated experience in delivering on financial targets, increasing profitability, and achieving business growth.
High-level customer-centric approach and the ability to lead teams to achieve customer service standards, KPIs, and targets.
Excellent communication skills, high-level negotiation skills, and persuasive ability.
The ability to show empathy to job seekers, participants, and prospective clients.
Good working knowledge of local, state, and national labour markets, and market trends.
Strong ethics, accountability, and integrity.
About our Recruitment Process
At SSI, we have a zero tolerance for child abuse and are committed to creating and maintaining a child-safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors, and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability. People with a disability are strongly encouraged to apply (reasonable adjustments are available).
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role. Please go to SSI People Careers Section and Search Jobs to apply.
If you would like more information on the recruitment process, please contact the talent acquisition team at ****** or ******. A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future. SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in providing alternative formats to apply, making adjustments to the recruitment process, and offering information about workplace adjustments and support networks.
Should you require adjustments please email us at ****** or call us on 0435445005.
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your skills, goals, and aspirations.
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