A merit pool may be created and used to fill similar Ongoing and Non-ongoing vacancies.
Multiple Roles - Director Client Experience / Director Contracted Services / Director Return to WorkLocations: Adelaide SA, Brisbane QLD, Canberra ACT, Darwin NT, Launceston TAS, Melbourne VIC, Newcastle NSW, Perth WA, Sydney NSW
The key duties of the position include:Director, Claims Client Experience
The Director, Claims Client Experience leads a team responsible for enhancing the claims experience of Comcare's clients including employees, employers, and other stakeholders. The Director is responsible for the management of the Claims Complaints and Feedback function which coordinates and responds to complaints associated with the management of workers' compensation claims. The Director works closely with CMG's Claims Operations function to support a "lessons learned" approach and a continuous improvement focus to ensure high-quality claims management service delivery.
The Director works collaboratively across Comcare and the Claims Management Group. The Director reports to the Senior Director, Claims Enablement and may manage team members across multiple locations. The Director is responsible for leading the Governance team through the operationalisation of legislation and policy changes, continuous improvement activities, and engagement with stakeholders to establish CMG position on matters without scheme guidance.
Highly Desirable: Tertiary qualifications in a relevant field such as arts, law, health, compensation, data and analytics, business, or management.Competencies or qualifications in user-centred design and/or service delivery.Competencies or certificates in Agile project management. Director, Contracted Services (Canberra and Melbourne only)
The Director, Contracted Services leads a team responsible for the management of contracts including third-party claim service providers, Clinical Panel, and Independent Medical Examination (IME) service providers. The Director is responsible for monitoring the use of Comcare delegations by individuals in Australian Public Service (APS) agencies external to Comcare, and the contract management and performance of third-party service providers supporting those agencies. The team works closely with the agencies involved and service providers to achieve positive outcomes for employees and employers.
The Director, Contracted Services works to ensure Comcare's claims management strategy is reflected in the delegated claims services, Clinical Panel, and IME models and that better practices are shared across Comcare and the Claims Management Group. The Director reports to the Senior Director, Claims Enablement and may manage team members across multiple locations. The Director is responsible for ensuring the team's timely and efficient delivery of a range of enabling and supporting functions critical to delivering a high-performing claims management service.
Highly Desirable experience:Tertiary qualifications in a relevant field such as law, health, compensation, business, or management.Experience in an insurance or injury compensation environment. Desirable:Experience working in a public sector context. Director, Return to Work
The Director, RTW leads a multi-disciplinary team responsible for enabling and supporting functions critical to delivering a high-performing claims management service and practice. The team has a focus on RTW practice across APS agencies and leads projects/initiatives designed to improve RTW performance and outcomes. The team also facilitates a community of practice for the Injury Management team to maintain a contemporary and evidence-based approach to better practice claims management and RTW interventions.
The Director works collaboratively across Comcare and the Claims Management Group. They will lead projects and initiatives to deliver improved RTW outcomes and service for our clients. The Director is responsible for ensuring the team's timely and efficient delivery of a range of enabling and supporting functions critical to delivering a high-performing claims management service.
The Director reports to the Senior Director Claims Enablement and may manage team members across multiple locations.
Highly Desirable:Tertiary qualifications in medical, allied health, or business administration. Desirable:Experience in an insurance or injury compensation environment.Experience in leading teams with a focus on RTW outcomes.Minimum Requirements:
1. Australian citizenship.
2. Character clearance (police records check).
3. Health clearance.
4. Six months probationary period for new engagements.
5. Ability to obtain and maintain a Negative Vetting 1 Security Clearance.
For information on conditions of employment, please go to Working at Comcare.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability.
Contact: ******
Contact Phone: 1300366979
Agency Employment Act: PS Act 1999
Position Number: Vacancy Number: VN-0748538
Getting to know ComcareComcare is the national authority for work health and safety, and workers' compensation. We are a government regulator, workers' compensation insurer, claims manager, and scheme administrator. Through our role, we work with employees and other workers, employers, service providers, and other organisations to minimize the impact of harm in the workplace, improve recovery at work and return to work, and promote the health benefits of good work. We collaborate and partner with other schemes and organisations on research and innovative projects that improve outcomes. We also provide expert advice and services to the Safety, Rehabilitation and Compensation Commission (SRCC), and Seafarers Safety, Rehabilitation and Compensation Authority (Seacare Authority).
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