Multinational Issuing Office Client CoordinatorApply locations Melbourne time type Full time posted on Posted 4 Days Ago time left to apply End Date: November 15, 2024 (26 days left to apply) job requisition id JR2404864At AIG, we are reimagining the way we help customers manage risk. Join us as a Multinational Coordinator in our Issuing Office team to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.Make your mark in MultinationalAIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers, empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients' risk management objectives. You can work alongside a dynamic, multi-disciplinary team to explore and deliver new solutions to meet our customers' global insurance needs.How you will create an impactYou will be part of the AIG Multinational Issuing Office team reporting to the Head of APAC Issuing Office, Multinational. The team is responsible for the Australia and New Zealand inbound multinational portfolio.This position is located in Melbourne and this role is primarily focused on service delivery, with both internal and external engagements, ensuring multinational policies are issued accurately and within the global service level standards. Commercial insurance experience, both in client servicing and product knowledge, is a key requirement.Key accountabilities will include but are not limited to:Review of completeness and accuracy of instructions based on local regulations and rulesManage communication and engagement with brokers, clients and Multinational network to obtain pre-issuance requirementsHandle and coordinate service requirements for local portion of Multinational programs, including Risk Transfer and Global Fronting – for New Business and renewals.Coordinate with the MN Admin team / Shared Services to complete booking and issuance.Manage all aspects of local inbound multinational clients' requests. Meet or exceed client service expectations for assigned inbound requests.Proactively engage with and respond to local client/broker inquiries.Manage internal and external expectations of allocated portfolio.Ensure requested documentation is issued in required time frames.Report on status of accounts to local manager and Producing Office.Ensure administration systems are up to date.Ensure client/broker emails are responded to in a timely fashion.Ensure queries from other AIG departments are dealt with on a timely basis.What you'll need to succeedMinimum 2 years of insurance experience, preferably in client servicing (broker or company)Preferably with good understanding of in-country Commercial InsuranceStrong administration skillsComputer literacy required: IT packages, MS Outlook, Excel, WordStrong written & verbal communication and interpersonal skillsAbility to work on own initiative/organizedHighly motivated and ability to work autonomouslyGood time management skills – ability to handle multiple priorities, organize work and meet deadlinesAbility to clearly articulate ideasAbility to identify operational improvements and gain technical knowledge/experience to carry out those improvementsClient focused with experience of dealing with board level representatives as well as senior colleaguesProven record of being a team playerReady to make a bigger impact? We look forward to reviewing your application.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of belongingWe're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .#J-18808-Ljbffr