Moranbah Airport - Customer Service Officer

Posted: 11/06/2024
Closing Date: 27/07/2024
Job Type: Permanent - Part Time
Job Category: Customer Service
Would an opportunity to work in a regional port within a welcoming community right on Mackay's tropical shoreline & just a day trip away and Airlie Beach has your attention?
Job DescriptionAs a Customer Service Officer, you will be responsible for providing excellent customer service and assist passengers checking in a seamless manner at Moranbah Airport. Being the 'face of the company' to clients and passengers, you will put the customers' needs at the heart of all required tasks.
Key responsibilities of the role: Deliver check in services on behalf of Star Aviation and its Airline customers in the correct application.Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and proceduresPolitely welcome passengers as they arrive at the terminal counterCompare information on tickets with passenger data to ensure it all matches and is correctCheck bookings and issue boarding passesEducate passengers about airport security protocols and luggage allowancesSafely direct passengers to the correct gate for their flightRepresent both the Airline and Star to the highest-level ensuring customer satisfactionEnsure the safe and secure operation of all equipmentPerform Boarding Gate duties including public announcements as per our client's requirementsComplete Passenger Marshalling duties maintaining a safe and secure environment as per our client's requirements Desired Skills and ExperienceClear communication and good interpersonal skillsAbility to perform all duties at a high standard of customer serviceA valid Aviation Security Identification Card (ASIC)Experience with Aviation/Airline industry – desirableRelevant Airline specific training modules and coursesCaring approach to dealing with peopleExcellent organisation and time management skillsStrong ability to multi-task, priorities and meet deadlinesCustomer focus to deliver exceptional serviceAbility to adapt to changing priorities and situationsAble to work well in a fast-paced team environmentHealth and Safety TrainingProficient in report writing, in plain and clear English#J-18808-Ljbffr