Monitoring Associate

MONITORING ASSOCIATE (24*7)
Location: Melbourne , Australia
Mandatory Skills
2-4 Years of experience in:
Basic Telecommunications network understanding Basic Knowledge of Access Technologies (FTTx and HFC) Understanding of alarms and ability to identify service impact Good written English and communications skills Netcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel knowledge preferred.
Roles And Responsibilities
24X7 Monitoring of network events, alarms and ticket creation. Alarms filtration and Ticket raising based on business rules. Ticket co-relations and assignment to correct resolver group. Perform Alarm-Event correlation, Service Impact Assessment. Notify Retail/Wholesale Service Provider of incidents - outage notifications. Support and execute the Real Time Change Management (Planned Outage) process. Maintain ""Work logs"" for each ticket.
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