Monitoring Associate

MONITORING ASSOCIATE (24*7)

Location: Melbourne , Australia

Mandatory Skills

2-4 Years of experience in:

Basic Telecommunications network understandingBasic Knowledge of Access Technologies (FTTx and HFC)Understanding of alarms and ability to identify service impactGood written English and communications skillsNetcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel knowledge preferred.

Roles And Responsibilities

24X7 Monitoring of network events, alarms and ticket creation.Alarms filtration and Ticket raising based on business rules.Ticket co-relations and assignment to correct resolver group.Perform Alarm-Event correlation, Service Impact Assessment.Notify Retail/Wholesale Service Provider of incidents - outage notifications.Support and execute the Real Time Change Management (Planned Outage) process.Maintain ""Work logs"" for each ticket.
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