Introduction
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview
Individual development planning multitude of learning pathways and opportunities
Organisation which celebrates collaboration and innovation
Something for everyone - range of employee benefits, discounts and wellbeing programs
About the Role
As a Mobile Return to Work Specialist, you will work face-to-face with injured workers, Treating Health Practitioners, and Employers to support recovery and return to work during and after a workplace injury. You will also engage with the broader GB claims team members including Case Managers and Early Intervention Specialists to provide holistic support, coaching, and mentoring relating to effective claims management strategies supporting recovery, Injury Management, and Return to Work.
Through your Early Intervention and collaboration expertise, you will deliver a person-centered management approach that is also customer-centric focusing on achieving exceptional recovery, return to work, and customer outcomes in line with best practice.
This customer-facing role is open to applications Victoria wide, not restricted to Melbourne and surrounds. This position offers great flexibility to work from home, mobile/in person, the office, and on-site with your customers in a safe and sustainable manner.
How you'll make an impact
You will add value to Gallagher Bassett across the following:
Primarily providing face-to-face and some virtual intervention supporting Recovery and Return to Work services to injured workers and clients, with the objective of driving and improving return to work outcomes.
Identifying Biopsychosocial risk factors impacting Injured Workers' recovery and return to work, and applying person-centered claims management to mitigate these risks.
Providing leadership in the form of coaching and mentoring to claims team members to influence positive and improved claims outcomes relating to recovery and Return to Work.
Utilizing Worker's Compensation knowledge and skills in injury management in conjunction with exceptional stakeholder management skills to achieve optimal service and return to work outcomes.
Communicating strategically with all stakeholders. This includes upfront expectation setting and education regarding return to work obligations.
Facilitating stakeholder engagement including relevant workplace parties and treating health practitioners.
Providing exemplary client service.
Participating in claims review meetings as required.
About you
We're interested in hearing from people who possess:
Tertiary qualification/Return to Work Certification in an appropriate discipline and/or experience in a similar role in the Work Cover industry is essential to your success.
Leadership skills and ability to coach, mentor, lead conversations, and influence outcomes relating to claims management and Return to Work.
Thorough practical understanding and experience in effective management of Return to Work.
Knowledge relating to common injuries, treatment options, and medical terminology.
Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders.
Valid driver's license and access to a personal vehicle.
What we can offer you:
Attractive remuneration packaging & flexible work arrangements including Work from Home.
Paid Parental Leave.
Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible, and inclusive working environment built around great team support and rewarding opportunities.
Exciting career – as our Company grows, so do the opportunities for our people.
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts.
Service recognition awards; and employee assistance program for yourself and immediate family members.
A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!).
"Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!
To Apply
If this sounds like an interesting opportunity to you – we want to connect! Click on
Apply for this Job.
To be considered for this opportunity you must have the right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. We recognize the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Compensation and benefits
On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits.
Below are the
minimum core benefits
you'll get, depending on your job level these benefits may improve:
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave.
Novated Leasing opportunities.
Two paid volunteer days annually.
Health Insurance Discounts with our Group Insurance Plan.
Employee Stock Purchase Program.
Paid parental leave.
Other benefits include:
Flexible and hybrid work arrangements.
Mental Health and Wellbeing Support for yourself and immediate family members.
Employee Recognition Awards and Service Milestone Recognitions.
Peer Support Program.
Annual flu vaccinations.
Access to Reward Gateway – discount offers at over 350 retailers!
And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences, and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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