Ministerial Complaints / Compliance Officer

About the company: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking (9) talented Ministerial Complaints / Compliance Officer to join their busy team for an 12-month temporary assignment. About the role: As a Ministerial Complaints / Compliance Officer, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. In addition, key duties include: Managing complaints coming into the agency Assessing, recording, resolving and referring as required Managing escalated complaints and working to strict deadlines Drafting and sending high quality written correspondence Coordinating correspondence, briefing and reporting functions About you: Previous experience in a complaints, compliance, or dispute resolution roles Background working in Ministry Offices and Parliamentary Branch within Government will be highly regarded Ability to manage a high caseload of work, meet deadlines and prioritise work in line with risk and complaint due dates. Strong communication skills - both over the phone and written High attention to detail Excellent data entry and record keeping skills Benefits: ASAP start (pending Federal Police Clearance) 12-month casual temporary assignment Guaranteed full time hours - Monday to Friday 7.5 hours per day Adelaide CBD location Multiple positions available APS5: $55.24per hour + super APS6: $60.26 per hour + super Applications close 9am Wednesday 15th of May 2024 *** Please note the successful candidate for the role must hold Australian Citizenship and willing to complete a Federal Police Check *** At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion