Microsoft Intune Mobile Device Management (MDM) Engineer(IT System Administration – Journey)Full Time | PermanentSalary Range: $85,764 - $115,344 AnnuallyThis is a telework/hybrid position. The candidate of choice may work from anywhere within Washington state with a reliable internet connection. Travel throughout the state may be required.Do you have a knack for mobile device configurations, excellent troubleshooting abilities and top notch customer service skills? If so, you may be interested in the Washington State Department of Corrections Microsoft Intune Mobile Device Management (MDM) Engineer (IT System Administration – Journey) role! The goal of this position is to manage and secure all mobile devices across the DOC organization in a Microsoft GCC environment, working with Microsoft Intune to ensure that mobile devices are secure, up-to-date, and functioning efficiently.As a part of the Domain Services team, you will be relied on for supporting DOC team members by designing, implementing, and maintaining Microsoft Intune solutions to manage and secure devices in our organization. Collaboration skills are a must as you will work closely with IT teams to ensure seamless integration and functionality across various platforms and devices.The candidate of choice must be able to utilize technical skills, attention to detail, and problem-solving abilities to ensure the successful deployment and maintenance of Intune services. We are searching for an individual with the ability to work independently and as a part of a team, with the goal of supporting core correctional operations to improve business practices and performance in support of the agency mission of improving public safety. If you have a strong understanding of, and hands-on experience with, Intune capabilities, device management best practices, and security protocols, we encourage you to apply!A completed application packet will include:A cover letter regarding your interest for this position with our agencyA detailed resumeThree professional referencesAs an IT System Administration – Journey, some of your duties will include:Overseeing the Microsoft Intune MDM Administration which could look likeAssuming responsibility for the end-to-end management and troubleshooting of Windows, MAC, iOS, Android devicesAdministering Apple Business ManagerCreating and managing trusts between Apple Business, hardware vendors (AT&T, Verizon, CDW) and MDMPerforming resolution activities to diagnose issues related to application deployment, configuration issues and performs quality assuranceCreating and deploying Intune policies for device enrollment, configuration, compliance, security, and application managementCreating and managing configuration profiles for different types of hardwareSupporting identity and access management (IAM) principles and technologiesProviding technical support and troubleshooting for Intune related issuesStaying informed about new Intune features, updates, and capabilitiesDeveloping and maintaining documentation, training materials, and standard operating proceduresWorking the agency ticketing service management system (Easy Vista) and collaborates with other work group teamsCreating, modifying, and maintaining PowerShell scriptsCoordinating and participating in planned maintenance activitiesCollaborating closely with IT teams to ensure seamless integration and functionalityAdministering Sonim Cloud for the agencyWorking with DOC IT teams and WaTech to configure Azure Entra ID app registrations and enterprise appsWhat we need (required qualifications):Bachelor's degree or higher in computer science, information security, information technology or closely related field.ORFour years of progressively more responsible IT experience consulting, analyzing, scripting, installing and/or maintaining computer applicationsIn addition to the above qualifications, the below knowledge, skills and/or abilities are also required:One year of professional work experience as an Intune Administrator or similar role, managing device management and security solutions.Two years of modern workplace technologies, including Windows 10 and 11, iOS, Android and macOS platforms.One year of experience with Azure and Microsoft 365 integration with Intune Mobile device management and mobile application management concepts.What will make your application stand out (preferred qualifications):Five or more years of experience working with mobile device management and mobile application management concepts. Experience should include design, installation, configuration, and administrationFour or more years of experience in the administration of Microsoft Intune, Azure and M365 productsTwo or more years of experience with identity and access management (IAM) principles and technologies, including single sign-on (SSO), certificates, multi-factor authentication (MFA) and device hardeningTwo or more years of experience with PowerShell scripting automation and customization of Intune configurationsMicrosoft Certifications or others – Intune and Azure AdministratorVision: Working together for safer communities.Mission: Improving public safety by positively changing lives.Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
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