As a Microsoft Senior Data Center IT Support Technician (DCT), you will provide IT support for secure access workstations (SAWs), laptops, servers, as well as conference rooms Audio/Visual (A/V). You will also maintain inventory of spare devices for the sites and ensure the latest updates and operating systems (OS) are installed on the devices.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. The CO+I group is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
Our infrastructure comprises a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications Required Qualifications: High school diploma or equivalent At least two years of experience supporting IT equipment or related technology. Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements. NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency. Preferred Qualifications: Technical College degree in Computer Science, Math, Telecommunications, or equivalent work experience Applicable certifications: CompTIA, Microsoft, Network Certifications Perform and execute organization's safety programs and policies, and compliance knowledge. Flexibility to work non-business hours (shifts) that may include weekends and/or holidays. Valid license to drive standard street-legal automatic transmission vehicles within your DC's local jurisdiction. Responsibilities Building strong working relationships with people working within the data center and at corporate. Ensuring SAW devices are in a "healthy" state, meeting Security's compliance standards. Receiving confidential information to perform BIOS setting changes. Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices. Providing guidance to users for common SAW repair issues and escalating issues experienced by users. Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt. Providing Senior Data Center Technician-level support when needed. Responsibilities include performing power cycles, swapping out failed components, handling storage media, and performing troubleshooting when needed. Also, performing cable installations, hardware rack/stack installations, testing, and troubleshooting using standard data center processes. Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, parts/component replacement, and physical hardware troubleshooting when needed. Assisting Data Center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:
Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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