Love Where You Work!!! Metricon Homes, Australia's largest home builder, is committed to recruiting outstanding individuals who share our passion for delivering quality, service, and award-winning living solutions for Australian families.
Proactively manage customer expectations by ensuring they are regularly updated on the status of their home during the building process. Enjoy working with our experienced Site Managers to get our customers to settlement with minimal touch points whilst entering everything in our Clickhome Database to drive the jobs through. Parkside Office Based.
Reporting to the Building Manager, your responsibilities will include:
Proactively managing customer expectations by ensuring clients are regularly updated on the status of their home during the building process.Effectively communicating and maintaining the professional link between Metricon clients and site personnel to ensure feedback and resolution.Maintain customer files with relevant contract, variations, and other required documentation.Creating workflow, completing tasks as they arise.Provide all relevant documentation including compliance certificates to the nominated Building Inspector.Confirm with Site Manager that inspections are complete in order to achieve occupancy permits.Coordinate the installation of gas line/meter with authority using CPT reports.Coordinate electricity disconnection with service provider upon settlement.Ensure all the information kept in the database is correct and up to date (client details).Completing and managing data entry and report compilation.Maintain and constantly develop thorough knowledge of Metricon products, services, and processes in order to confidently interact with clients.Metricon will offer you: No two days are the same in this role.Ongoing learning and development opportunities to help build your skills and reach your potential.Clickhome Database training through your Team Leader.Be supported by a Management Team that has a Culture Where You Matter.We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary and salary package opportunities.Attractive housing discounts on our award-winning homes.Physical fitness, free flu vaccinations, nutrition, and mental well-being are just some of the programs we sponsor at Metricon to address your well-being.24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges.Exclusive access to building discounts, supplier/trade discounts, and retail discounts with big-name brands through our rewards platform.The successful candidate will have: Experience in a customer-focused role with conflict and problem management focus.Able to read plans and knowledge of contracts an advantage or built a home before.Proven ability to work in a pivotal customer contact role in a customer-focused, time-critical working environment.Highly organised – ability to multi-task and deal with a variety of activities.Highly developed interpersonal and communication skills.Proven ability to work in a positive and professional manner in a goal-oriented environment.Intermediate Microsoft WORD, EXCEL, and OUTLOOK computer skills.Some experience in using database systems is an added advantage.If you feel you have the knowledge, skills, and experience to excel in this role, then apply with your Cover Letter and Resume.
This role requires a national police check to be undertaken by the successful candidate.
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