Contract Manager – Newcastle, NSW COMMERCIAL CLEANING CONTRACTS
Our Vision: Maintain, develop, and grow long term sustainable partnerships with our employees and clients by ensuring transparency, quality, safety, environmental awareness in our service delivery across Australia.
Together with our 54+ years' experience within the cleaning industry, our growth and business strategy will be one driven from contemporary methodologies through technology advancement and our continual commitment to the environment through our ESG targets and objectives.
Our Values:
Safety in everything we do Team collaboration and respect Environment & Sustainability Exceptional customer service People, Passion & Pride As a leading service provider for Commercial and Industrial Cleaning Services, Menzies is now looking to expand our team with a passionate, qualified, and enthusiastic Full Time Contract Manager for our commercial contracts within the Newcastle area.
The successful candidate will be:
Energetic A confident and accomplished Contract Manager with a proven track record in managing people.
Capable of leading and developing a team, enhancing operational disciplines, thinking tactically and strategically, and managing multiple stakeholders.
Ideally, currently residing in Newcastle.
Skills/Experience Required:
Previous experience in a service-based industry working with medium to large corporate clients across multi-site environments.
Capacity to understand and relate to clients across a range of industries and appreciate the different business models, needs, and sensitivities involved.
Ability to develop credibility with clients by demonstrating professionalism, discretion, and sound commercial acumen.
A key deliverable is ensuring compliance with contractual requirements for service delivery, timeliness, and reporting.
Effective engagement with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives.
Willingness to undergo and successfully complete a Police Check, Random Drug and Alcohol testing, and potentially a Working with Children Check as a condition of employment.
What will you be doing?
Conducting Quality Service inspections and audits as scheduled and responding to weaknesses identified.
Identifying contracts "under risk" as projects and developing clearly defined objectives and action plans to prevent contract loss.
Assisting in key client liaison to ensure smooth transition of operational/functional changes attributed to permanent productivity improvements.
Mobilizing the start-up of new contracts and providing support to the wider team.
Identifying the client's decision-making process.
Using foresight to identify potential client issues and resolving them before they escalate.
Regular face-to-face contact with client representatives.
Ensuring effective and timely communication within the business and with the customer and other key stakeholders.
Timely reporting to Administration for work order progress status and close-out recording.
In return, the successful candidate will be offered:
Employment with an established national organisation.
Professional growth opportunities.
Industry-related qualifications.
Offices close to the CBD.
Flexible working hours.
Fully-maintained company vehicle.
Onsite parking.
You will need to already be based in Newcastle NSW, have past success in management, and a proven ability to deliver results against these key results areas.
Menzies is always looking for enthusiastic, motivated individuals to join our team.
Our status as an Equal Opportunity Employer is reflected in the diversity of team members.
Staff performance is regularly assessed to confirm that work is up to our professional standard.
Applicants who are not Australian Citizens or Permanent Residents must provide proof of entitlement to work including any restrictions on hours of work.
We acknowledge that diversity in Menzies workforce increases the effectiveness of teams and our capacity for innovation.
We welcome applications from Indigenous people, workers of all ages, people with disabilities, people who identify as LGBTIQ+, and those from culturally and linguistically diverse backgrounds.
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