Account & Relationship Management (Sales)
Full time
Salary: Dependant on candidate skills & experience
Are you a highly motivated and experienced Membership Specialist looking for your next career step?
Do you want to join a fun, friendly and supportive team, working for a successful Not-for-Profit?
RAAFA has the role for you!
Our organisation is nearly 100 years old and built on foundations of care and support, core values that still stand strong throughout all our services today.
To this end, we are proud of our heritage, the services we deliver and our people!
Our core values of Respect, Care and Honesty underpin who we are, our behaviours and how we operate, we call this The RAAFA Way!
We have an amazing culture, led by our people who make a real impact to the lives of those we care for every single day.
RAAFA is seeking an accomplished, highly motivated and detail-oriented Membership Specialist to take RAAFA's member experience to the next level.
This role will see you focus on the membership life cycle from acquisition to retention, ensuring our members receive exceptional service and value.
As RAAFA's Membership Specialist, you will play a vital role in mapping the member journey, managing relationships and driving engagement strategies, resulting in growth and retention of our members.
Benefits to you:
Salary packaging – as a non-profit organisation, you can salary package up to $15,899!
Employee Assistance Program – Access confidential counselling services for personal or work-related issues!
Employee Referral Program – Earn bonuses for recommending friends!
Free onsite parking – all sites have free onsite parking with plenty availability!
Discounted Services - including health insurance and gym membership!
Corporate Zoo Membership - Visit Perth Zoo for free!
Supportive culture - be welcomed into an organisation who provide a supportive, friendly and positive culture within all of our staffing groups!
This role will see you:
Review, develop and activate a strategic customer service framework to proactively address member needs and exceed expectations.
Develop strategies to set and achieve membership growth and retention targets, creating value propositions for membership and ensuring member satisfaction.
Identify and deliver products and services to boost membership engagement.
Work with high-performing teams across RAAFA to achieve membership and business growth objectives and increase membership engagement.
Provide hands-on management of membership administration processes.
Leverage data analytics to gain insights into member behaviour, preferences, and trends.
Utilise sophisticated data insights to identify opportunities for improvement, develop targeted retention strategies, and optimise membership offerings to better meet the needs of current and prospective members.
Manage the end-to-end member experience, streamlining processes, improving communication channels, and implementing member feedback mechanisms.
Through strategic upselling and cross-selling initiatives, maximise revenue generation opportunities.
Cultivate a sense of community and engagement among existing members.
Work with the team to deliver high-quality engagement events across the membership base.
You will have:
A Bachelor's degree in Marketing, Business Administration, Communications or related field.
Knowledge of industry best practices in membership management including evidence of effective retention tactics, dynamic membership recruitment strategies and engagement techniques that have been successful in similar associations.
Experience in developing and leveraging data insights to inform decision making and using KPIs to measure and drive strategy.
Ability to anticipate potential obstacles and challenges with proven experience in proactively implementing solutions to mitigate their impact on member satisfaction and retention.
Ability to operate strategically, to develop long-term membership growth plans, aligning them with the association's overall goals and objectives.
Experience in a similar senior membership management and coordination position.
What you need to do:
Update your resume Be eligible to work in Australia Satisfactory National Police Certificate (on commencement of employment to be within six months from date of issue) or willing to obtain one; Be up to date with your Flu Vaccinations.
RAAFA WA reserves the right to withdraw, shortlist and interview applicants prior to this date.
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