Membership Sales Officer
Carlton Football Club Description About the Carlton Football Club
The Carlton Football Club is one of Australia's oldest and most prominent sport institutions. Founded in 1864, the Club's headquarters and training facilities are located in Carlton at IKON Park, our traditional home ground. Our IKON Park redevelopment is now complete, and we are proud of our state-of-the-art facilities that support our high-performance environment. When the Club set about undertaking this historic work, it was based upon achieving facilities for women's sport that would be the equal of their male counterparts. We are passionate about our contribution to the Community and foster an inclusive and welcoming culture where our values are at the core of who we are and what we do.
About the role
The Carlton Football Club membership team is responsible for generating the maximum number of membership sales whilst helping to build the strongest possible emotional connection with its members.
The Membership Sales Officer will report into the Membership Sales Manager and will be responsible for the achievement of their own daily sales figures through a combination of inbound and outbound calls to unrenewed members and prospects. The successful candidate will be responsible for ensuring all membership enquiries are responded to in a timely and accurate manner via phone, emails and face-to-face with a key sales and customer service focus.
This position is based at IKON Park in Carlton North and will be offered on a casual basis.
Key responsibilities Sign new and renew existing membersBring a sales focus to each member interactionProcess new memberships and renewals through the Club's CRM (Archtics)Actively pursue sales and upgrade opportunities primarily via outbound callsUndertake inbound membership salesUndertake outbound sales calls to unrenewed members and prospectsUndertake outbound member sales calls to upgrade membership packagesActively identify upsell opportunities for membersProvide exceptional customer serviceStrive to exceed the customer's expectations, where the standards and level of service received exceed what the customer could reasonably define as normal or expectedEnsure all inbound phone calls and emails are answered efficiently and call wait times are minimalFollow-up calls when necessaryEffectively resolve any member issues via phone and emailProvide customers with product and service informationRespond in a timely and appropriate manner to all customer communicationsData integrityEnsure that all personal details are entered correctly and accurately into the databaseAssist with account clean-ups and reportingMinimum Requirements Strong sales and customer service backgroundExperience in delivering exceptional customer serviceExcellent communication skills, written and verbal, with the ability to work collaboratively across teams and locationsStrong attention to detail, communication, time management and organisational skillsAbility to work in a fast-paced environmentWorking with Children CheckCustomer service experience in sport, retail or health club salesPrevious experience with Archtics (CRM system)Understanding of and interest in AFLAbility to work after hours/weekends as required in busy sales periodsCulture & benefits
Carlton's values underpin how the Club operates, describing how our people work together, interact and behave. The Club is passionate about its culture, focused on cultivating a unique sense of belonging and connection. In addition, we offer our people flexible working, learning and development opportunities, as well as employee benefits such as membership, café, retail & partnership discounts, working in a world-class sporting amenity.
The Carlton Football Club is an equal opportunity employer and a place that welcomes all. We encourage people with diverse experiences and backgrounds to apply. We are committed to fostering a workplace environment that is inclusive, safe, and flexible. All applicants will be considered based on the relevance of their abilities to the role and their alignment with our Club Values.
The Carlton Football Club is committed to providing a welcoming environment where the safety and wellbeing of all children and young people involved in our programs, services, activities, events, and the broader community, will always be our first priority. All staff must hold (or be willing to obtain) a current Victorian Working With Children Check and valid Police Check as part of their employment with the Club.
Application Instruction
To apply for this position, please submit a resume and a cover letter addressing the key selection criteria.
This role will be subject to relevant pre-employment checks.
Please note that candidates who have progressed to interview will be contacted directly.
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