Member Support Consultant | St Leonards PlatinumJobtype: Full Time Location: Sydney - Northern Suburbs Category: Sales Job Reference: FLG/1830231
Posted on: 08-Nov-2024
Application Close Date: 08-Dec-2024
About Fitness First: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
The opportunity: Member Support Consultants (MSC's) at our St Leonards Platinum club are the driving force behind the success of Fitness First. They are the first people to interact with our members and have inspired thousands of people to begin their journey towards becoming more active, fulfilled and confident versions of themselves.
No two days are the same as an MSC and you will have the opportunity to interact with people from all walks of life. In this role, you will drive membership growth by performing outreach activities - generating and converting leads by inspiring people to take action that has a positive impact on their physical, mental, and emotional wellness. You aid membership retention through positive interaction with our existing members, assisting them with enquiries, and providing exceptional customer service that motivates them to continue their fitness journey.
Responsibilities: Proactively contribute to club sales budget utilising sales promotions and referrals campaignsGenerating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunitiesAchieving the required number of lead contacts via telephone to maximise sales opportunitiesProviding sales presentations and tours to prospective membersCreating great member journeys via positive and personalised interactionsAchieving successful outcomes to enquiriesOpening and closing the club as per the club rosterActive involvement in member retention programs, inspiring members to continue their fitness journeyRegular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experienceRequirements: Current First Aid & CPR certificate.A problem-solving mindset - you can provide solutions that meet the needs of our potential membersA gift for communication - you can talk to anyone with ease, and inspire them to take actionDrive - you are goal-focused and continuously looking for new ways to excel yourselfA team player - you can rally through the hard times and celebrate personal and team successCustomer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goalsWhat we can offer you: We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.
In addition, we offer: A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus superA complimentary Platinum Fitness First membershipAnniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplinesApply Now! Please visit our website: careers.fitlg.com for a list of all our current vacancies and to register for job alerts in your area.
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
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