Job Description
Medical Services Associate 12 months Fixed Term contract, 0.5FTE (19 hours a week) with competitive remuneration and benefitsPreferably working over a five-day week, 3.8 hours a day. Alternatively, over 4-day week, 4.75 hours a day. Noting preference for the role: afternoon hours to be workedLocation: Sydney, Australia, Macquarie ParkWork with a dedicated and welcoming teamJoin a trusted Global leading Pharmaceutical organisationThis role will act as the link from the third party Designated Point of Contact (DPOC) team to the Australian and New Zealand (ANZ) business to facilitate the provision of DPOC services that meet the requirements set out in the Global DPOC SOPs.
The role may also support other functions within the Medical Affairs Department such as the Medical Projects Team, when workload requires additional support.
What You Will Do Responsibilities include, however not limited to: DPOC support Provide advice and support to the DPOC team to answer Medical Information enquiries where the topics relate to ANZ specific situations e.g. pharmaceutical fundingPartner with local and regional key stakeholders, including regional Medical Information, Pharmacovigilance, Regulatory, Marketing, Manufacturing and Legal/Compliance to ensure an effective and efficient end-to-end process for managing medical enquiries, product safety reports and quality reportsProvide communication/ coordination for any local activities that may impact daily operation of DPOC (e.g., product discontinuation/ potential stock-out, new launch – product / indication / marketing program etc.)Draft Frequently Asked Questions documents and Job Aids and maintain relevant documents for the utilization of the DPOC teamAttend fortnightly meetings to provide advice and guidance to the DPOC team to ensure compliant execution of Global DPOC Standard Operating Procedures and associated Reference DocumentsAttend monthly meetings to provide local perspective to the Operations Lead and Medical Director on that month's enquiriesWork with the Associate Director, Regional Medical to provide feedback and suggestions to the DPOC team to ensure continued effectiveness and opportunities for improvementFollow robust governance to ensure DPOC is aligned with applicable company policies and proceduresComplete all required training processes and system trainings for DPOCRespond and comply with any audits, or assessments of the DPOC processes, working closely with DPOC and Pharmacovigilance on the control plan and any audits of the processEscalate any issues to the Operations Lead as appropriateOther GMSA support Provide support to the Medical Projects for Patient Access Programs if required by business needsWhat You Must Have Tertiary qualifications in PharmacyExperience within, and understanding of the Australian/New Zealand healthcare environment including understanding of the PBS and Pharmac funding modelsPreferred Prior experience in the pharmaceutical industryExcellent interpersonal and relationship building skillsCritical thinking skillsAbility to be flexible in an ever-changing environmentGood customer focusWhat You Can Expect Work autonomously whilst being supported and encouragedFlexibility and opening doors to other opportunities and skillsetsJoining a collaborative team of likeminded individualsWe are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Employee Status: Temporary (Fixed Term)
Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid
Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 01/13/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R326452
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